Teen Link is a confidential and accessible place teens can call to talk about what's concerning them, helping youth explore their options and make healthy, self-respecting decisions. In the following pages you will find information and resources teens can use to assist them in dealing with the complex challenges they face everyday. The Teen Link program has a help line for teen peer support on all issues - suicide prevention, substance abuse, relationship problems. - Teen Link is a program of the Crisis Clinic of King County, Washington, and is open from 6PM to 10PM, 7 days a week. To find out more, you can also visit www.CrisisClinic.org/youth.html

866TEENLINK

Teen Link is a confidential and accessible place teens can call to talk about what's concerning them, helping youth explore their options and make healthy, self-respecting decisions.

The Teen Link program has a help line for teen peer support on all issues: suicide prevention, substance abuse, relationship problems.



Teen Link is a program of the Crisis Clinic of King County, Washington, and is open from 6PM to 10PM, 7 days a week.

About Teen Link

WHAT IS TEEN LINK?

Teen Link is a confidential, anonymous, and non-judgmental help line answered by teens from 6-10PM 365 days a year. Teen volunteers are trained to listen to a caller’s concerns and talk to them about whatever is on their mind. No issue is too big or too small. In addition to the help line, Teen Link also offers Youth Suicide Prevention Presentations to schools and agencies serving youth in King County. Teen Link is a program of Crisis Clinic of King County.

Talk it Out

Talk it out is our tagline and mantra. It’s the message that just by talking about it things can get better. Sure calling Teen Link doesn’t mean your problems magically disappear, but expressing how you’re feeling and what you’re going through is a good first step.

Presentations

ONSITE PRESENTATIONS

In addition to providing the help line, Teen Link also offers Youth Suicide Prevention Presentations (YSPPs) to schools and agencies serving youth in King County. The youth suicide curriculum is presented by trained Teen Link staff and may also be co-facilitated by a professionally trained youth volunteer. YSPPs include an overview of the Teen Link program, statistics on youth suicide, and a discussion based presentation.

Our Youth Suicide Prevention Presentations cover the information necessary for youth to determine if a friend is in need of help. We begin by talking about youth suicide statistics and follow that with dialogue about stress and coping skills. We then talk about what the warning signs are for suicide and finally, what youth can do to help a friend in need. Students are encouraged to talk openly about stress, coping mechanisms, warning signs associated with depression and suicide, and methods of intervention with someone who may be depressed and/or considering suicide.

Feedback from students and teachers:






If you are interested in scheduling YSPPs, please contact a Teen Link staff member at (206) 461-3210 during business hours.

Recovery Resources

RECOVERY RESOURCES

Do you have questions about drug or alcohol use, gambling or mental health? Or are you concerned about a friend or family member with these issues? Teen Link is part of the Washington Recovery Help Line, providing help to teens with issues or questions about substance abuse, problem gambling and mental health.

Teen Link is here to help you "talk it out": Call 866.TEENLINK (866.833.6546) every evening 6-10pm or chat online Monday, Tuesday & Thursdays 6-10pm.

If you need help and Teen Link is not open, call the Washington Recovery Help Line (866.789.1511). You can also email Teen Link at teenlink@crisisclinic.org, however we may not be able to answer your email immediately so please consider calling.

Info & Links for Teens

Helpful Websites

Find Help: Treatment Providers & Services

Not sure what services could help? Contact Teen Link. We can listen to your situation and help you figure out what services are available.

Suicide Facts

IMPORTANT FACTS ABOUT YOUTH SUICIDE


Washington State Statistics

Volunteering with Teen Link

VOLUNTEERING

Teen Link is run for teens by teens, so there is always a need for volunteers. To request a volunteer information packet, please call (866) TEENLINK between the hours of 6PM-10PM or email Teen Link at teenlink@crisisclinic.org.

Volunteering is a great opportunity for teenagers to make a difference in their community. Volunteers will develop leadership skills, learn about community resources and how to be more effective communicators.

Teen Link volunteers must be between the ages of 13 and 20 years old*.

*(Please note: To answer calls on the help line, volunteers must been between the ages of 15 and 20).

Volunteer opportunities include:

Outreach Worker (age 13-20):

Outreach Workers are the cheerleaders for Teen Link. They make sure people know who we are and what we do by: attending events out in the community with other volunteers such as concerts, fairs and festivals; visiting other agencies that serve youth; making and putting up posters and distributing Teen Link materials; recruiting other volunteers and attending monthly community outreach meetings. Outreach Workers can also work independently by writing newspaper articles, playing public service announcements at their school, and talking to school officials about Teen Link.

Youth Suicide Speakers Bureau Educator (age 15 and older):

People assume that talking about suicide is hard, but Teen Link’s Youth Suicide Prevention Presentations make it a lot easier. Presentations focus on a lot more than just suicide and are given in a manner that builds dialogue and encourages discussion. Volunteers are trained in issues surrounding youth suicide and are paired with an adult trainer to the presentations in middle schools, high schools and youth-serving agencies in King County. Typically they take place during school hours, but weekend and evening opportunities are available periodically.

Phone Worker (age 15-20):

This is the volunteer position that almost everyone interested in Teen Link wants to do. It’s hard work, but incredibly rewarding. Phone Workers receive a thorough training in crisis intervention and active listening skills to prepare them to talk to callers about issues such as relationships, mental health, dating violence, youth homelessness, and suicide. The goal of the training is to help Phone Workers incorporate the skills into their own style of communication so they sound natural and can be themselves. Phone Workers provide emotional support, guidance, a listening ear and referrals to other agencies that serve youth for additional assistance if needed.

Peer Advisory Board Member (age 13-20):

Peer Advisory Board members are responsible for ensuring that the Teen Link program remains youth-driven and attentive to styles, tastes and issues facing young adults. Volunteers attend monthly meetings, an annual planning retreat, special events, and help facilitate volunteer orientations. All potential members must complete six months of involvement at Teen Link to be eligible.

All potential teen volunteers must first attend an Info Session (kind of like an Open House). They are held on the first Sunday of every month from 6:30PM-8PM. RSVPs are mandatory and must be received by Thursday preceding the Session.

Contact Teen Link for more info or to RSVP at: 1-866-TEENLINK (1-866-833-6546) or teenlink@crisisclinic.org

F.A.Q.

FREQUENTLY ASKED QUESTIONS


WHY DO PEOPLE CALL TEEN LINK?

People call Teen Link for all types of reasons. About 10 percent of the calls deal with suicide. The remaining 90 percent are about topics like relationships, problems at school, drugs and alcohol, grief and loss, dating violence, family problems, eating disorders, etc. At Teen Link no problem is too big or too small. If someone needs to talk our volunteers are there to listen and give access to various referrals for help.


WHO ANSWERS THE PHONES?

The Teen Link line is answered by professionally trained teen volunteers between the ages of 15 and 20. These dedicated volunteers come from all over King County to answer the line.


I TALKED TO SOMEONE ON THE LINE LAST NIGHT, CAN I TALK TO THEM AGAIN?

Due to having about 30 teen volunteer phone workers in our program, it is extremely difficult to talk to the same phone worker more than once on the line. All of the volunteers have gone through an extensive amount of training and are happy to talk to you about whatever you are dealing with.


DOES THE LINE HAVE CALLER ID?

No. Teen Link is a completely confidential and anonymous help line. This means that whatever is talked about on the phone stays between the caller and Teen Link.


WHAT IF I NEED TO TALK TO SOMEONE AND THE LINE ISN'T OPEN?

Unfortunately, Teen Link is only open between the hours of 6PM-10PM. After hours, callers have the option of being transferred to the 24 hour Crisis Line or leaving a message on the Teen Link voicemail. Because of confidentiality, the phone workers will not leave a message when returning calls unless the caller specifies that this is okay.


WHAT IS THE CRISIS CLINIC?

Crisis Clinic is a non-profit organization that provides a number of services in King County, including Teen Link. It is most known for operating the 24 Hour Crisis Line and the 211-Community Information Line.


WHAT ARE "WHERE TO TURN FOR TEENS GUIDES" AND HOW CAN I GET SOME?

Where to Turn for Teens is a resource guide that was created specifically for youth who are seeking personal empowerment with the support of others. It is very much like a yellow pages for King County teens. To find out how to get copies or, for more information, click here.


HOW CAN I SCHEDULE TEEN LINK TO SPEAK TO MY CLASS?

Teen Link offers Youth Suicide Prevention Presentations to schools and agencies serving youth in King County. To arrange a presentation/training on suicide prevention or another topic for your classroom or agency, look in the Presentations Section of our site.


ARE THE PHONE WORKERS SUPERVISED?

Yes. A professionally trained adult over the age of 21 always supervises the phone workers on the line.


WHAT KIND OF TRAINING DO THE PHONE WORKERS RECEIVE?

Teen Link phone workers must complete two weeks of training before they can take calls on the line. The training focuses on a variety of topics that come up on the phones including relationships, drugs and alcohol, sex, pregnancy, grief and loss, suicide, and self-harm.


IS TEEN LINK A CHAT LINE?

No. Teen Link is a help line designed to be a resource for youth to talk to their peers in a safe, confidential environment about any stress they’re dealing with. Although the phone workers are there to talk to callers about whatever is on their mind, it is not meant to act as a social line for meeting teens or dating.


HOW CAN I GET TEEN LINK POSTERS FOR MY CLASSROOM?

Call Crisis Clinic’s business office at 206-461-3210 and ask for a Teen Link staff member. If you do not reach someone immediately, please leave a message with your name, the school’s name, an address, and telephone number. Once we have the information, a staff member will process your request.

Events

Coming Soon

We'll be adding an events calendar soon, please check back.

Chat

ONLINE EMOTIONAL SUPPORT

Teen Link Chat is open from 6PM–10PM Mondays, Tuesdays, and Thursdays. If the icon below says we are available to chat, click on the link and follow the instructions. It will take you to a secure third-party site, and ask you a few questions before you can log in. You may give us as much or as little information as you like, and may also choose to chat anonymously. If you are in a crisis, consider calling the Teen Link help line or 911 instead.

Teen Link Chat is a safe, anonymous, nonjudgmental, and confidential peer-to-peer support system for youth. It is handled in the exact same way as our phone line, but is text-based and online. We handle all chats with the same protocols and policies as our phone line, and it is just as confidential and anonymous as the line. Above are our Terms of Use and Privacy Policy if you are interested in reading them over.

Some ground rules for Teen Link Chat:

Resources

RESOURCES

We're in the process of updating our Where to Turn for Teens Guide for 2011. Once it is finished, we'll post it here!

Contact Us

Contact Us

To speak with a teen phone worker between 6pm and 10pm (PST), please call toll free: 1-866-TEENLINK (866-833-6546)

If calling from outside Washington State, call toll free 1-877-968-8454 and you will be connected to the closest teen hotline to you.


To contact by email: TeenLink@crisisclinic.org

Other Phone Lines

Other Phone Lines

Privacy

TEEN LINK CHAT PRIVACY POLICY

By using Teen Link Chat, you accept, understand, and acknowledge this Privacy Policy.

Teen Link Chat is a completely anonymous and confidential service. The identities and personal information of clients and volunteers of Teen Link Chat are to be kept confidential at all times. Teen Link takes its privacy and confidentiality very seriously, and will never break confidence with any client.

In order to properly maintain Teen Link’s high level of service, documentation of each chat is maintained. These records are subject to HIPAA laws and are not made public or disclosed to third parties.

Any demographic or identifying information is given at the discretion of the client. This information is used to aid Teen Link volunteers in better serving our clients, and to deliver aggregate statistical information to funders. This information is disassociated from chat content and is not identifying in any way. In the event that a client on Teen Link Chat reveals information that indicates s/he is considering suicide/homicide or is experiencing abuse or has been a victim of sexual assault and enough information has been revealed to the chat specialist to make a report, then a report must be filed with the appropriate authorities. The client must also be informed that the report is being filed, and must be given the option to file the report him/herself or be a co-signatory.

Last Updated: April 14, 2011 (Teen Link Staff)

Terms

TEEN LINK CHAT TERMS OF USE

By using Teen Link Chat, you accept, understand, and acknowledge these Terms of Use.

Teen Link Chat is a free, anonymous, confidential, and secure online emotional support service that provides emotional support and referrals over the internet. It is a peer-to- peer service designed to support youth under the age of 21 to make healthy life choices. Clients over the age of 21 are not appropriate for our services and will be referred elsewhere.

Hours of operation are currently Monday, Tuesday, and Thursday from 6:00 PM – 10:00 PM PST. Teen Link Chat is unavailable outside of those times.

Teen Link respects its users’ right to privacy. Any identifying information given will be held in confidence and Teen Link’s records are confidential and HIPAA compliant. Teen Link is also a mandated reporter in the State of Washington. In the instance that a client discloses suicidal or homicidal thoughts which are deemed by Teen Link to be imminent in threat, or a situation of child abuse or sexual assault, and identifying information has been given, Teen Link must by law report this information to the appropriate authorities.

Teen Link Chat’s volunteer chat specialists are not trained counselors and should not be counted on for medical, legal, or other advice. Any decisions made by the client before, during, or after the termination of a chat are not the responsibility of Teen Link or its volunteers or staff.

Any referrals made by Teen Link are to be used at the client’s discretion. Teen Link is not responsible for the actions or inactions of any outside or third party agencies.

Any violation of these terms, or any content not explicitly mentioned above that is deemed inappropriate by Teen Link’s supervisors or staff, will result in a termination of the chat and/or blocking a user from accessing Teen Link Chat in the future.

Last Updated: April 13, 2011 (Teen Link Staff)