National Voluntary Organizations Active in Disaster
Hurricanes Katrina and Rita
Relief and Recovery Assistance Guide
December 20, 2005
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Download the latest edition of this guide at www.nvoad.org
Please Note:
Assistance programs operate for defined and often limited periods of time.
Please be sure to check the current availability of any program listed in this Guide.
Let’s make the relief process easier for survivors. You can help. Please send us local disaster assistance, service and recovery information which you wish to be included in the guide. We will do our best to get it in the next edition. Contact us at ESF-06-Mass-Care@dhs.gov with any comments, questions or concerns you may have.
The Recovery Process (Sequence of Delivery)
How to Use/Access the Internet
Consumer Protection Information
Employment Information (cont.)
Direct Deposit of Assistance Funds into Your Account
FEMA’s Citizenship/Immigration Requirements
Financial Recovery Information
Health and Human Services Information
Mold Removal and Safe Debris Removal Tips
Carbon Monoxide (CO) Awareness
Cleaner, Disinfectant, and Pesticide Awareness
Airborne Asbestos and Lead Dust Avoidance
Veteran’s Administration (VA) Insurance
Replacing Important Records (cont.)
Replacing Important Records (cont.)
Reuniting families and loved ones and their pets.
· Information for veterans receiving Veterans Affairs (VA) education benefits
Student Resources Information (cont.)
Federal Personal Casualty or Theft Loss Deductions (Hurricane Katrina Only)
Federal Deadlines for Taxpayers Affected by Hurricane Katrina
For Evacuees with Medical Needs
Department of Health and Human Services (HHS) Medical Travel Center
Evacuees housed in a shelter, hotel or private home
A Brief Description of Discharge Planners
Appendix A: Common Myths About Federal Disaster Assistance
1. The Federal government has total responsibility for disaster recovery
2. The objective of Federal disaster assistance is to “fix everything”
3. Everyone in the disaster area is eligible to receive Federal disaster assistance
5. Money received for Federal disaster assistance can be used as the recipient thinks best
6. Federal aid replaces the need for insurance
Appendix B: Disaster Recovery Centers and SBA Locations
The purpose of this Assistance Guide is to connect Hurricane survivors with disaster aid. It was created in response to the diverse needs of the evacuee community and provides survivor assistance information. This Guide is designed to inform everyone in need, and those who serve them, on available relief and how to best access that relief.
The Guide lists information on many programs and agencies. Updates and verification are on-going. We will provide additional information on assistance, services, and programs with each edition. This Guide belongs to you, not to its editors.
The Guide is arranged in sections based on needs and the types of services provided. Within each section is a table arranged to show help available nationally and for selected states. Each program’s information includes what they can do for you and how you can contact them.
Voluntary Agencies
The first thing you must do is reach out to local Voluntary Agencies, such as the American Red Cross or the Salvation Army. These organizations may be able to take care of your immediate needs, such as housing in shelters or clothing.
Insurance
Next, you need to contact your personal insurance agency and file a claim. If you do not have insurance, or the amount of your insurance award does not cover your needs, you will then need to contact FEMA and register for assistance at 1-800-621-FEMA (1‑800‑621-3362), 1-800-462-7585 (TTY)or online at www.fema.gov.
FEMA Housing Assistance
After registering with FEMA, they can financially assist you with temporary housing, with repairs to your previous home, or with purchasing a new residence if your old one cannot be made livable again. The types of temporary housing in which you may be placed in are hotels/motels, apartments, mobile homes, and travel trailers.
FEMA/State Other Needs Assistance (ONA) – Non-SBA Dependent
After you register with FEMA, they will also refer you to the FEMA/State ONA program. This covers medical, dental, funeral, and other disaster created expenses.
Small Business Administration (SBA) Income Evaluation (Repayment Capability)
You will now submit an SBA loan application. From this point on, there are two paths your aid can take. If you are approved, you will receive an SBA Referral and a loan to help meet your remaining housing needs.
If you do not qualify for an SBA loan, you will receive FEMA/State ONA Assistance which will cover personal property, transportation, group flood policy, and moving and storage. In order to receive FEMA/State ONA you must have applied for, and been denied, an SBA loan.
Unmet Needs – Voluntary Agencies
We have now gone through all the federal aid available. If you arrive at this point and still have needs the federal process has not been able to address, please contact your local voluntary agencies.
This guide provides internet addresses as well as phone numbers to find information. Using the internet can often be a quicker and more hassle-free way to obtain the assistance you need. This section will cover basic Internet use and where to locate Internet access
Basic Internet Use:
Website Address:
Links:
Navigation Icon:
Where to locate Internet access:
Who to contact if you suspect you are a victim of fraud.
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Consumer Protection Resources |
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Organization |
Phone Number and Website |
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National |
Federal Trade Commission (FTC) · Hotline is available from 9 am to 8 pm Eastern Time, Monday through Friday · If you believe you are the victim of Identity Theft, contact the FTC as well as the three credit unions and your credit card issuer |
1-877-ID-THEFT (1-877-438-4338) (1-877-438-4338) |
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Equifax · If you believe you’ve been the victim of Identity Theft, call to place a Fraud Alert on your file |
1-888-766-0008 |
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Experian · Hotline is available from 9 am to 5 pm, Monday through Friday · Priority assistance for hurricane victims · If you believe you’ve been the victim of Identity Theft, call to place a Fraud Alert on your file · Free copies of you credit file |
1-888-397-3742 |
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Transunion · If you believe you’ve been the victim of Identity Theft, call to place a Fraud Alert on your file |
1-800-680-7289 |
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Federal Bureau of Investigation (FBI) · Report information or complaints of public corruption and/or government fraud relative to Hurricane Katrina · Call 24 hours a day, 7 days a week |
1-800-CALL-FBI (1-800-225-5324) |
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Department of Energy · Hotline available 7 am to 12 pm EST, Monday through Friday. · Call the Gas Price Watch hotline if you suspect gas price gouging and/or price fixing |
1-800-244-3301 |
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National Flood Insurance Program (NFIP) · Provides information and links to additional flood insurance information. Additionally, the NFIP has a special website for customers: |
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Alabama |
Alabama Attorney General · Hotline available 8 am to 5 pm, Monday through Friday · Contact the Attorney General’s office to report price gouging and price fixing |
1-800-392-5658 |
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Consumer Protection Resources |
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Organization |
Phone Number and Website |
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Arkansas |
Arkansas Attorney General · Contact the Attorney General’s office to report price gouging and price fixing |
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California |
California Department of Consumer Affairs · File a complaint · Consumer protection and price gauging reporting
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Florida |
Florida Attorney General · Hotline available 8 am to 5 pm, Monday through Friday · Medical fraud control · Consumer protection and price gauging reporting · Identity theft reporting · Consumer fraud alerts · You may also visit their offices at: The Capitol PL-01Tallahassee, FL 32399-1050 |
Attorney General’s Office Fraud Hotline: 1-866-966-7229 (in state) 1-850-414-3990 http://myfloridalegal.com/consumer
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Georgia |
Georgia Governor’s Office of Consumer Affairs |
Then, click on: 1. Legal, Public, Consumer Affairs 2. Consumer Protection 3. Consumer Complaints |
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Louisiana |
Louisiana Attorney General · Contact the Attorney General’s office to report price gouging and price fixing |
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Louisiana Department of Insurance · Hotline available 7 am to 6 pm, Monday through Friday and 8 am to 5 pm, Saturday and Sunday. · Contact if you are not satisfied with the service (subject to Louisiana law) that you received from your insurance company. · Lodge a complaint against your insurance company · Help locating an insurance company · Mail completed forms, as well as copies of supporting materials, to: Louisiana Department of Insurance, Property and Casualty Consumer Complaints, PO Box 94214, Baton Rouge, Louisiana 70804 |
For forms: 1-800-259-5301 (in state) 1-225-342-1258 (out of state) |
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Consumer Protection Resources |
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Organization |
Phone Number and Website |
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Mississippi |
Mississippi Attorney General · Hotline available 8 am to 5 pm, Monday through Friday · Contact the Attorney General’s office to report price gouging and price fixing |
Jackson: 1-800-281-4418 Gulfport: 1-228-324-0114 Gulfport: 1-228-518-1326 |
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Mississippi Insurance Department · Hotline available 8 am to 5 pm, Monday through Friday · Contact if you are not satisfied with the service (subject to Mississippi law) that you received from your insurance company. · Mail completed forms, as well as copies of supporting materials, to: Mississippi Insurance Department, Consumer Services Division, PO Box 79, Jackson, MS 39205. · You may also visit their offices in the Woolfolk State Office Building, located at 501 North West Street, 10th floor, Jackson, Mississippi |
For forms: 1-800-562-2957 (in state) 1-601-359-2453 (out of state) |
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Nevada
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Bureau of Consumer Protection |
Las Vegas: 702-486-3194 Carson City: 775-684-1180 |
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Nevada Attorney General · Hotline available 8 am to 5 pm, Monday through Friday · Consumer Protection · Fraud protection services · You may also visit their offices at: Reno: 5420 Kietzke Lane Suite 202, Reno, Nevada 89511 Las Vegas: 555 E. Washington Ave Suite 3900, Las Vegas, Nevada 89101 |
Reno Office: 775-688-1800 Las Vegas Office: 702-486-7355 For referral: 1-800-266-8688
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Oklahoma |
Oklahoma Attorney General · Contact the Attorney General’s office to report price gouging and price fixing |
1-405-521-2029 http://www.oag.state.ok.us/oagweb.nsf/ Then, click on: Consumer Protection |
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Tennessee |
Tennessee Attorney General’s Consumer Affairs Hotline · Contact the Attorney General’s office to report price gouging and price fixing |
1-800-342-8385 |
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Texas |
Texas Attorney General · Contact the Attorney General’s office to report price gouging and price fixing |
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Texas Department of Insurance · Contact if you are not satisfied with the service (subject to Texas law) that you received from your insurance company · Mail completed forms, as well as copies of supporting materials, to: Texas Department of Insurance, Consumer Protection Program (111-1A), PO Box 149091, Austin, TX 78714-9091 · You can also fax the information to: 1-512-475-1771 |
For forms: 1-800-599-SHOP (1-800-599-7467) [in state] 1-512-305-7211 (out of state) |
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Utah |
Utah Division of Consumer Protection · Hotline available from 8 am to 5 pm, MST · Child protection · Consumer complaint forms.
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Toll free: 1-800-721-7233 http://www.commerce.utah.gov/dcp/
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Finding Jobs |
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Organization |
Phone Number and Website |
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National |
Recovery Job Connection · Hotline available 8 m to 8 pm, Monday through Friday · Perform a job search by job category and worker location. · Specific help for Hurricanes Katrina and Rita victims |
1-877-US2JOBS (1-877-872-5627) 1-877-889-5627 (TTY) |
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Employment and Training Administration (ETA) · Unemployment assistance · File claims using links to state sites |
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Job Corps · Hotline available 24 hours a day, 7 days a week · Train for a career or earn your high school diploma or GED at no cost · A Department of Labor service for U.S. or legal residents ages 15-24 |
1-800-733-5627
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Online Employment Job Search through Monster.com · Job-finding services for hurricane survivors, including alerts for job fairs |
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Online job resources for hurricane victims |
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Alabama |
Alabama Job Link · Conduct a job search · Build an on-line resume · Register with Job Service · Receive emails on new job openings |
https://joblink.alabama.gov/ada/
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Arkansas |
Arkansas Workforce Centers · Dislocated workers can get help finding new jobs |
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Arkansas JobLink · Conduct a job search · Build an on-line resume · Register with Job Service · Receive emails on new job openings |
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Arkansas Job Bank · Search for jobs nationwide · Create a resume/cover letter |
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Finding Jobs |
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Organization |
Phone Number and Website |
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California |
California Employment Development Department · Hotline available 8 am to 5 pm, PST · Search for jobs · Find a local One-Stop career center
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916-654-9029 |
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Florida |
Florida Job Bank · Search for jobs by region · Find a job by visiting a Florida One-Stop-Center near you. |
http://www.floridajobs.org/onestop/onestopdir/index.htm
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Georgia |
Georgia Department of Labor · Hotline available from 8 am to 4:30 CST · Search database for jobs · How to apply for unemployment · Resume building · Interviewing workshops |
1-404-656-6000 |
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Louisiana |
Louisiana Works Department of Labor · Hotline available from 8 am to 4:30 pm CST · Search for jobs in Louisiana over the phone or online |
1-866-310-1585 |
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Find your New Orleans Employer/ Employee · Find directions from your employer on what to do after the hurricane |
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Mississippi |
Mississippi Department for Employment Security · Information for job seekers and unemployment |
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Nevada |
Nevada Job Connect · Search for jobs in Nevada · Post your resume online to been seen by employers that are currently hiring
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http://www.nevadajobconnect.com/
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Hurricane Recovery Job Connection · Search for jobs in Nevada · Post your resume online to been seen by employers that are currently hiring |
http://www.jobsearch.org/hurricanejobs
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Texas |
Texas Work Force Commission · Evacuees from Louisiana, or any other affected state, currently residing in Texas and seeking employment in their home towns, can visit a Texas Work Force Center · Job Counselors are available to provide assistance |
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Unemployment Insurance |
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Organization |
Phone Number and Website |
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Utah |
Search jobs through the Utah State Government website for available jobs in the state |
Unemployment Insurance provides unemployment benefits to eligible workers who are unemployed through no fault of their own.
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Unemployment Insurance |
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Organization |
Phone Number and Website |
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National |
U.S. Department of Labor · National number to call about unemployment assistance and insurance · Links to state sites for unemployment assistance and insurance help for hurricanes Katrina and Rita |
1-866-4-USA-DOL (1-866-487-2365) Employment Hotline: 1-866-310-1585
www.dol.gov/opa/hurricane-recovery.htm |
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State Unemployment Insurance Information · Links to state websites for insurance information |
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Alabama |
File an Unemployment Insurance Claim with Alabama |
1-866-234-5382 |
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Arkansas |
Arkansas Employment Security Department · Find out how to apply for unemployment benefits through the state. |
http://www.arkansas.gov/esd/WorkersUnempBenefits/AESD_workerunempben.htm
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Arkansas Employment Security Department · Information on the state’s disaster unemployment assistance. · Those who may not qualify for other unemployment insurance, may qualify for disaster assistance under this program |
http://www.arkansas.gov/esd/WorkersUnempBenefits/A_uidua.htm
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California |
California Employment Development Department · Unemployment/disaster unemployment insurance in formation |
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Florida |
File Unemployment Insurance Claim with Florida |
1-866-FLA-2345 (1-866-352-2345) |
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Agency Workforce Innovation · Aids in employer-employee dispute resolution |
1-866-FLA-2345 (1-866-352-2345)
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Unemployment Insurance |
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Organization |
Phone Number and Website |
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Georgia |
Georgia Department of Labor · Learn about unemployment benefits and claim weekly unemployment benefits |
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Louisiana |
File Unemployment Insurance or Unemployment Disaster Assistance Claim with the Department of Labor |
1-800-430-8076 1-800-818-7811 |
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Call this number if you have already filed a claim and · Were previously receiving benefits, · Have questions, or · Need to change your address |
1-866-783-5567 |
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Mississippi |
File Unemployment Insurance Claim with Mississippi |
1-888-844-3577 |
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Nevada |
File Unemployment Insurance Claim with Nevada |
http://detr.state.nv.us/uiben/uiben_uiben.htm
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Texas |
Texas Workforce · Apply for unemployment insurance online |
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If ineligible for Unemployment Insurance, Unemployment Assistance may be still available.
Disaster Unemployment Assistance is available to unemployed individuals beginning after the date the major disaster began and for up to 26 weeks after the major disaster was declared by the President, as long as their unemployment continues to be a result of the major disaster. Before an individual can be determined eligible for Disaster Unemployment Assistance, it must be established that the individual is not eligible for
regular unemployment insurance benefits (under any state or federal law). The program is administered by states as agents of the federal government. Visit www.doleta.gov/katrina/lnkdetails.cfm?lnkid=4 to learn if you are eligible for Unemployment Assistance.
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Unemployment Assistance |
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Organization |
Phone Number and Website |
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FEMA Workers and Business Assistance Apply for Disaster Unemployment Assistance in · Alabama
· Louisiana
· Mississippi |
1-866-234-5382 1-800-499-2035 (TTY) 1-800-818-7811 1-800-430-8076 1-888-844-3577 |
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FEMA Workers and Business Assistance · Search the website for employment |
http://www.fema.gov/press/2005/katrinaworkers.shtm
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U.S. Department of Labor · National number to call about unemployment assistance and insurance · Links to state sites for unemployment assistance and insurance help |
1-866-4-USA-DOL (1-866-487-2365) www.dol.gov/opa/hurricane-recovery.htm |
The Employee Benefits Security Administration (EBSA) protects non governmental employees’ benefits, such as those for retirement and health care.
EBSA has extended the deadline for filing Form 5500 and Form 5500 EZ annual report/returns for employee benefit plans affected by Hurricane Katrina to
January 3, 2006. For state-specific information on the extension, visit:
· http://www.dol.gov/opa/media/press/ebsa/EBSA20051848.htm
How to locate temporary funding and information on how to access your personal financial data after a disaster.
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Financial Assistance |
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Organization |
Phone Number and Website |
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American Red Cross (ARC) · For information specific to Alabama, Florida, Louisiana, or Mississippi, call the toll-free 1‑866 hotline. The hotline is available 24 hours a day, 7 days a week. · For states other than those listed above, call the 1-800 toll-free 24-hour Financial Assistance Center · The ARC has caseworkers who will verify your damage. When you call, please have paper and a pencil or pen to take down any information and be prepared to provide your pre-disaster address, including zip code, and telephone number. · Please note that there will be times when the areas FEMA declares and those for which ARC provides assistance may not always match. |
1-866-GET-INFO (1-866-438-4636) 1-800-975-7585 |
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Federal Emergency Management Agency (FEMA) · FEMA provides financial assistance to help with expenses that cannot be covered otherwise. · FEMA may be able to provide monetary assistance for: temporary housing; home repairs; replacement of some household items; medical, dental, funeral, and transportation costs; and certain other needs · May include cash grants of up to $26,200 per individual or household; all needs will be addressed after your personal insurance has run out. · May need to apply with (and be denied for) Small Business Administration and/or a claim with your insurance company before FEMA can provide financial assistance. |
1-800-621-FEMA (1-800-621-3362) |
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Project Restore Hope · Help with obtaining lost or destroyed personal and financial documents, · Assistance deferring mortgage payments · Emergency budget guidance · Emergency credit management · Assistance working with creditors · Insurance claims assistance · Help preparing the Emergency Financial First Aid Kit and its companion document, the Personal Disaster Preparedness Guide
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Hot line: 1-888-388-4673
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Small Business Administration (SBA) · Hotline is available 6am thru 11pm EST, daily · The SBA provides disaster loans for householders for Real Property (up to $200,000) and Personal Property (up to $40,000) |
1-800-659-2955 |
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Federal Deposit Insurance Corporation (FDIC) · Information about accessing your bank accounts, lost records, ATM cards, direct deposits or how to reach your bank |
1-877-3342 1-877-ASKFDIC (275-3342) |
To register with FEMA, you must provide the following information related to the person filing the claim:
1) Social Security Number
2) Amount of household income
3) Address at the time of the hurricane
4) Contact information (Current Phone Numbers, Current Address, etc.)
5) Types of damage that are being claimed
6) Address of damaged property (if filing claim for property)
7) Ages of other people living with them at previous address
FEMA can deposit your claim check directly into your bank account, which eliminates the need for mailing you a check. It may take 48 hours for the direct deposit process to take effect, but once in place, this will give you almost immediate access to assistance funds. If you would like to change your claim to an electronic funds transfer, or EFT, call 1-800-621-FEMA (1-800-621-3362). Have the following pieces of information available:
1) Your FEMA registration number
2) Your Social Security number
3) The following bank account information, for the bank that you would like the funds transferred into:
· Your bank’s routing number, which can be found in the bottom, left-hand corner of your check/deposit slip
· Your bank account number, which is the middle series of numbers located at the bottom of your check/deposit slip
If your bank account is not local, then you may choose to open an account where you are now living and have the funds transferred to this new account. This process can be much quicker than waiting for a mailed claim check.
Undocumented immigrants may be eligible for disaster-related assistance under many different programs run by state and local agencies and voluntary agencies for various types of cash assistance. Undocumented immigrants may be eligible for short-term, non‑cash, emergency aid from FEMA. However, you will not be personally eligible for FEMA cash assistance programs (Individuals and Households Program Assistance). You may apply on behalf of your U.S. Citizen child, or another adult household member may qualify the household for assistance.
To receive money or help for Housing Needs that are the result of a disaster, all of the following must be true:
You may not be eligible for “Housing Needs” assistance if:
Locating copies of your financial records.
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Financial Recovery |
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Organization/ Department |
Phone Number and Website |
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National |
Financial Planning Association (FPA) · Free planning services to people in need. · Services for qualified survivors may include: educational brochures, Information sheets, seminars and workshops, and one-on-one consultations · Hotline is available Monday-Friday 7 am – 4:30pm MST |
1-800-282-PLAN (1-800-282-7526) Email: fpaprobono@fpanet.org |
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Office of Thrift Supervision (OTS): · Contacting Savings Institutions · Hotline is available 8 am – 5:30 pm CST |
1-800-958-0655 |
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Internal Revenue Service (IRS) · Instruction on how to obtain copies of old tax returns · Links to frequently asked tax questions |
1-800-829-3676 |
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Office of the Comptroller of the Currency (OCC): · Call with questions about your national bank. · National bank: one that has the word “national” or “NA” or “national association” as part of its legal name · Hotline is available: Monday-Thursday 9 am – 4 pm, Friday 9 am – 3 pm CDT |
1-800-613-6743 |
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Federal Deposit Insurance Corporation (FDIC): · Consumer hotline; open 24 hours a day, 7 days a week · Provides the status of institutions in affected areas · Answers questions about banks, including information on how to replace ID and/or ATM card · Gives which banks are open and services that are available |
1-877-ASK-FDIC (1-877-275-3342) |
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Social Security Administration: · Ensures beneficiaries receive their monthly payments, and applications for benefits continue to be processed |
www.socialsecurity.gov/emergency/ 1-800-772-1213 TTY 1-800-325-0778 |
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National Credit Union Administration: · Information for Credit Union Members
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1-800-827-6282 · Item 2; then: 1 for Louisiana/Texas, 2 for Arkansas/ Mississippi These options aren’t valid. You can press 1 and then 0 if you don’t know the name of the person you are trying to reach. www.ncua.gov/Katrina/index.htm Alabama:KatrinaAL@NCUA.GOV Louisiana: KatrinaLA@NCUA.GOV Mississippi:KatrinaMS@NCUA.GOV |
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The Office of Personnel Management (OPM): · Provides information for current/retired Federal employees and annuitants |
1-800-307-8298 |
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Alabama |
State of Alabama Banking Department · Contacting your bank in Alabama ·
P.O. Box 4600 |
1-334-242-3452 (Montgomery) |
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Arkansas |
Arkansas State Bank Department · 400 Hardin Rd., Suite 100
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http://www.state.ar.us/bank/banking1.html for more information, click in the “Kare” link in the top left-hand corner by phone: (501) 324-9019 , by fax: (501) 324-9028 |
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California |
California Department of Financial Institutions · 111 Pine St., Suite 1100
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Toll
free: 1-800-622-0620 |
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Florida |
Florida Department of Financial Services ·
200 East Gaines St. |
Toll
free in Florida: 1-800-342-2762
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Georgia |
Georgia Department of Banking and Finance ·
Department of Banking and Finance (Delete this you already named the
institution before the bullet) |
Toll free in Georgia 1-888
986-1633 |
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Louisiana |
Louisiana Office of Financial Institutions · Contacting your bank in Louisiana
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1-225-925-4660 (Baton Rouge, only) not Baton Rouge, only, it is LA only (In-State) 1-888-525-9414 (In-State) Not In-State-It is a toll free # (Nationwide) 1-866-783-5530 (Nationwide) |
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Louisiana Credit Union Finder: · Contacting your credit union in Louisiana · Search for Credit Union by state and region · Post Office
Box 94095 |
1-504-838-8250 (In-State) 1-800-421-7030 (Toll-Free)
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Mississippi |
Mississippi Department of Banking · Contacting your bank in Mississippi ·
501 N. West Street
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1-601-359-1031 (Jackson) 1-800-844-2499 (Nationwide) |
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Nevada |
Nevada Division of Financial Institutions · 2501 E. Sahara Ave, #300 |
Tel: 702-486-4120 |
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Texas |
Texas Department of Banking · 2601 North Lamar |
Tel: 512-475-1300
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Utah |
Utah Department of Financial Institutions · 324 South State St., Suite 201 Salt Lake City, Utah 84111 |
Tel: 801-538-8830 |
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The Mortgage Bankers Association (MBA) and its members advise survivors to contact their mortgage company directly as soon as possible. Your mortgage banker should be able to tell you about special offers; for example:
Mortgage bankers will re-evaluate their policies periodically; stay aware of changing terms. Most lenders have toll-free phone numbers for consumers to call. A list of top mortgage service providers in the affected areas are below.
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Mortgage Bankers |
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Organization |
Phone Number |
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ABN AMRO |
1-800-783-8900 |
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Aurora Loan Services |
1-800-550-0508 1-800-723-6578 (Insurance Claims) |
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Bank of America |
1-800-831-5586 |
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Chase Home Finance |
1-800-848-9136 |
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Chevy Chase Bank, FSB |
1-800-933-9100 |
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CitiMortgage |
1-800-283-7918 1-800-442-8774 (Insurance Claims) |
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Colonial Savings, F.A. |
1-800-937-6002 |
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Countrywide Home Loans |
1-800-669-6607 |
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EMC Mortgage |
1-800-723-3004 |
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EverHome Mortgage |
1-800-669-9721 |
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Financial Freedom Senior Funding Corporation |
1-800-441-4428 |
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First Horizon National Corporation |
1-800-364-7662 1-866-497-0530 (Insurance Processing/Loss Draft) |
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GMAC Mortgage |
1-800-766-4622 |
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IndyMac Bank |
1-800-781-7399 1-888-680-6808 (Insurance Processing/Loss Draft) |
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Irwin Mortgage Corporation |
1-800-284-4462 1-800-434-2955 (Loss Draft) |
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Midland Mortgage Co. |
1-800-654-4566 |
|
|
|
Mortgage America |
1-800-448-4059 |
|
|
|
National City Mortgage Co. |
1-800-822-5626 |
|
|
|
New South Federal Savings Bank |
1-800-504-7110 |
|
|
|
New Century Financial Corporation |
1-800-967-7623 1-888-477-0193 (Loss Mitigation) |
|
|
|
Option One Mortgage |
1-800-648-9605 |
|
|
|
PHH Mortgage (formerly Cendant Mortgage) |
1-888-882-1855 |
|
|
|
Regions Mortgage |
1-800-986-2462 |
|
|
|
SunTrust |
1-800-634-7928 |
|
|
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Washington Mutual |
1-800-472-1254 1-866-926-8937 (Home Mortgages) |
|
|
|
Wells Fargo |
1-888-818-9147 (Home Mortgage) |
|
|
|
Wilshire Credit Corporation |
1-888-952-7311 |
|
|
|
Litton Loan Servicing LP |
1-800-247-9727 |
||
|
M&T Mortgage Corporation |
1-800-724-2224 1-800-724-1633 (Mortgage Counselors) 1-888-882-1858 (Loss Drafts) |
|
|
Locate food assistance, including food stamps, for those affected by the hurricane.
The Food and Nutrition Service is an agency within the U.S. Department of Agriculture (USDA) that oversees two major disaster assistance programs, food coupons and food commodities. Assistance in purchasing food is available through the Disaster Food Stamp Program. Once approved by the Food and Nutrition Service of the USDA, state and/or local social services agencies provide disaster food stamps to eligible households, who apply through the local social services office.
|
Food Assistance |
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|
Organization |
Phone Number and Website |
Address |
|
National |
Salvation Army · Provides feeding units for evacuees |
1-888-363-2769 |
615 Slaters Lane P.O. Box 269 Alexandria, VA |
|
WIC (Women, Infants, and Children) · Special Supplemental Nutrition Program for Women, Infants, and Children |
1-703-305-2746 |
3101 Park Center Dr. Alexandria, VA 22302 |
|
|
USDA Food Safety Hotline · Information on food safety |
1-888-674-6854 |
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|
|
Food and Nutrition Service, Department of Agriculture · Information about disaster emergency Food Stamp Program · Enables low-income families to buy nutritious food with coupons and electronic benefits transfer (EBT) cards · Spanish assistance is available |
1-800-221-5689 1-703-305-2041
|
Rm. 900 3101 Park Center Dr. Alexandria, VA 22302 |
|
|
Food Research and Action Center (FRAC) · General information about the federal nutrition program |
1-202-986-2200
|
1875 Conn. Ave NW Suite 540 Washington, DC 20009 |
|
|
Alabama |
Department of Human Resources, Food Stamp Program · Information for replacement of EBT Card and food assistance · Hours: 8am to 5pm, Monday through Friday |
1-866-465-2285 |
|
|
Alabama |
WIC (Women, Children, and Infants) · Special Supplemental Nutrition Program for Women, Infants, and Children |
1-800-654-1385 1-334-206-5673 http://www.adph.org/wic/ |
Alabama Dept. of Public Health Bureau of Family Health Services RSA Tower, Suite 1300 P.O Box 303017 Montgomery, AL 36130-3017 |
|
Bay Area Food Bank · Food bank providing food |
1-251-653-1617 |
5248 Mobile St. S., Theodore 36582 |
|
|
Food Bank of North Alabama · Food bank providing food |
1-256-539-2256 alfoodbanks.org |
2000-B Vernon Ave., Huntsville 35804 |
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|
Food Bank of Northwest Alabama (Subsidiary Distribution Outlet) · Food bank providing food |
1-256-383-3223 Helen.dorene@aol.com |
615 Geneva Ave., Muscle Shoals 35661 |
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East Alabama Food Bank (Montgomery Area Food Bank/Subsidiary Distribution Outlet) · Food bank providing food |
1-334-263-3784 montgomeryareafoodbank.org |
521 Trade Center St., Montgomery 36108 |
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Selma Area Food Bank (Subsidiary Distribution Outlet) · Food bank providing food |
1-334-872-4111 |
497 Oak St., Selma 36702 |
|
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West Alabama Food Bank ( Subsidiary Distribution Outlet) · Food bank providing food |
1-205-759-5519 www.westalabamafoodbank.org |
1605 23rd Ave., Tuscaloosa 35403 |
|
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Wiregrass Area United Way Food Bank (Subsidiary Distribution Outlet) · Food bank providing food · Hours: 7:30am-4pm/M-F |
1-334-794-9775 |
382 Twitchell Rd., Dothan 36303 |
|
|
The United Way Community Food Bank · Food bank providing food |
1-205-942-8911 www.uwca.org |
107 Walter Davis Dr., Birmingham 35209 |
|
|
Arkansas |
· Distributing food to hurricane survivors. |
(501) 565-8121 Toll-free 1-877-565-8124 |
8121 Distribution Drive, Little Rock, AR |
|
California |
California Department of Social Services · How to apply for food stamps |
http://www.dss.cahwnet.gov/foodstamps/
|
|
|
Florida |
Apply for Food Stamps, report status changes or get help with a replacement Electronic Benefit Transfer (EBT) cards.
|
1-866-76ACCES (1-866-762-2237) |
|
|
Louisiana |
American Pregnancy Association Service Helpline for Partners for Healthy Babies, Prenatal Care & Medicaid · Refers callers to WIC (Women, Children, and Infants) · Special Supplemental Nutrition Program for Women, Infants, and Children |
1-800-251-2229
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|
|
Mississippi |
WIC (Women, Infants, and Children) · Special Supplemental Nutrition Program for Women, Infants, and Children |
1-601-576-7100 1-800-721-7222
|
State Dept. of Health P.O. 1700 Jackson, MS 39215-1700 |
|
Nevada |
State Food Bank Assistance |
1-800-992-0900
(Ext. 40500) |
Las Vegas: Tel (702) 643-0074 |
|
Texas |
WIC (Women, Children, and Infants) · Special Supplemental Nutrition Program for Women, Infants, and Children |
1-800-942-3678 |
TX Dept. of State Health Services 1100 West 49th St. Austin, TX 78756-3199 |
|
Utah |
Utah Department of Food and Nutrition |
State information hotline: 1-866-526-3663 http://jobs.utah.gov/services/ |
|
Resources for guidance on health and safety concerns.
|
Health Information |
||
|
|
Organization |
Phone Number and Website |
|
National |
U.S. Department of Health and Human Services (DHHS) · Information on mental health resources · Information on health and safety information |
1-800-CDC-INFO (1-800-232-4636) www.bt.cdc.gov/mentalhealth/www.bt.cdc.gov/disasters/hurricanes/ |
|
Department of Health & Human Services · Information on assistance for Katrina Survivors with Disabilities or Special Needs |
AL- 1-800-846-3697 LA- 1-888-524-3578 http://www.hhs.gov/katrina/survivors.html#other.
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|
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The National Mental Health Information · Hurricane and other disaster relief Information |
1-800-273-8255 (Toll Free) 1-800-799-4889 (TTY) |
|
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Helping Children Cope with Disaster · Information on helping children cope with disasters |
http://www.redcross.org/services/disaster/0,1082,0_602_,00.html |
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Headstart Childcare Services · Offers programs for children up to 5 years of age, including meals, family support and health services. |
http://www2.acf.dhhs.gov/index.html
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|
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Katrinahealth.org · Online service providing information to help you gain access to your electronic prescription medication records. |
|
|
|
National Suicide Prevention Hotline |
1-800-273-8255 http://www.suicidepreventionlifeline.org/ |
|
|
United Healthcare Hurricane Support Line |
1-866-615-8700 |
|
|
Alabama |
Alabama · Information on the Alabama Department of Mental Health and Mental Retardation |
1-800-367-0955 |
|
Alabama Department of Rehabilitation Services · Hotline for hurricane survivors with disabilities or people with life threatening conditions |
1-800-846-3697 this # will no longer be valid as of 11/30 New # is 1-800-441-7607 |
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|
Arkansas |
Arkansas Department of Health and Human Services · Family services · Juevenile and senior services · Disabled persons support |
Toll Free: 1-800-235-0002 DHS Operator:1-800-462-0599; this is the new DHS operator #, both numbers will work but the new one is better. http://www.arkansas.gov/dhhs/homepage.html
|
|
California |
California Department of Social Services · Family services · Juevenile and senior services · Disabled persons support · Medicare and health services information · Mon-Fri 8am to 5pm
|
General Information: (916) 651-8848 http://www.dss.cahwnet.gov/cdssweb/FindServic_716.htm
|
|
Florida |
Florida Department of Health · Listings of local offices and their phone numbers · Women and Children services · Disabled persons services
|
Tel: (850) 245-4444 http://www.doh.state.fl.us/family/katrina_recovery/index.html
|
|
Georgia |
· Information on the Georgia Division of Mental Health, Developmental Disabilities, and Addictive Disease |
1-800-273-TALK (8255) |
|
Louisiana |
Baton Rouge, LA · Information resources for Baton Rouge area only for any type of crisis. |
1-225-924-3900 1-877-923-2114-called the 211 line (United Way line, this is a better # to call depending on the crisis the caller will be referred to the appropriate counselor.) |
|
Louisiana Information Resource · Information for people with development disabilities (the lady asked that we clarify that this # is not for just any disabled person it is to help people w/ mental retardation.) and their families who have been affected by Hurricane Katrina |
1-866-783-5553 |
|
|
Mississippi |
Mississippi · Information on the Mississippi Department of Mental Health |
1-601-359-1288 1-601-359-6230 (TDD) |
|
Nevada |
Nevada Department of Health and Human Services · Public Defender’s Office · Women and Children services · Disabled persons services · Health care financing and policy · Disability services · Mental health services
|
Tel.: 1-775-684 – 4000
|
|
New York |
New York State · New York Lawyers for the Public Interest (NYLPI) offers services for disabled and mentally ill evacuees |
Phone: 1-212-244-4664 TDD: 1-212-244-4644 Fax: 1-212-244-4570 |
|
New York City, NY · New York City Social Service Agencies – offering case managers for hurricane evacuees. 9-6, M-F. |
1-888-744-7900 |
|
|
Oklahoma |
Oklahoma · Information on the Oklahoma Department of Mental Health and Substance Abuse Services |
1-800-522-9054 |
|
Texas |
Texas · Advocacy Inc. offers advocacy services for persons with mental or physical disabilities in Texas. |
1-800-252-9108 |
|
Houston, TX · Mobile Barber Shops – Services Free of Charge.
|
The salons will be available from December 14, 2005 through December 20, 2005 in Houston, TX at the Houston DRC. The Houston DRC is located at: Greater Houston Area DRC 6059 South Loop East Houston, TX 77087 Hours: 8:00AM to 7:00PM |
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Utah |
Utah Department of Health · Evacuee services · Health care information
|
Tel: (801) 538- 6101
|
Cleaning and safety tips for making hurricane damaged homes livable again.
Department of Health and Human Services (DHHS) officials are not currently recommending any special immunizations for those evacuees who choose to return and clean their damaged homes. However, anyone who sustains a cut while cleaning and has not had a tetanus shot within the last five years should obtain one.
Debris removal is being addressed at the County and Parish level. In most cases, you must file a Right of Entry form with your county or parish before debris can be removed in your absence. Please contact your home county or parish for additional information, including the Right of Entry Form and proper disposal procedures. Additionally, many counties require residents to separate debris into piles of household items, wood and construction-type items, and appliances, and then place those piles at the curb.
Note: If you reside in an area affected by the Formosan termite, you must keep all wood products separate from other construction-type debris so that it can be treated prior to disposal. Affected areas are under a quarantine in order to contain these termites and prevent them from affecting other areas.
Louisiana Parish Websites:
To contact the Louisiana Homeland Security Debris Hotline, please call 1‑866‑617‑1780 or visit online at http://www.ohsep.louisiana.gov/.
· Many houses will experience mold growth after flooding. Call 1-888-293-7020 or visit http://www.bt.cdc.gov/disasters/mold/ for guidelines issued by The Centers for Disease Control and Prevention (CDC) on the safe and effective cleanup of household mold.
· While cleaning mold, anyone allergic to mold may experience a stuffy nose, irritated eyes, wheezing, skin irritation, difficulty breathing, or shortness of breath. People with weakened immune systems and chronic lung diseases may develop mold infections in their lungs. If any health-related problems appear after working around mold, contact a doctor or other health care provider immediately.
· For maximum protection, wear an N95-designated face mask or National Institute for Occupational Health and Safety (NIOSH)-approved respirator, rubber boots, rubber gloves, goggles, and a soft hat or hard hat (if there is danger of falling debris or electrical hazards) when working with moldy materials. Be sure to throw away all porous items that were wet because they can remain a source of mold in the future, even if they are not moldy now. Further information on cleaning mold is available by calling 1-888-293-7020 or visit http://www.bt.cdc.gov/disasters/floods.
· Additional information can be obtained by calling the Environmental Protection Agency at 1-800-438-4318 or by visiting http://www.epa.gov/mold – this website provides in depth guides on how homeowners can clean mold from residences and prevent future mold growth.
· To find a licensed mold clean-up contractor call 1-866-310-7879 rings and rings or visit http://www.lslbc.state.la.us/findcontractor.asp. Keep the following tips in mind when hiring a contractor:
1. Contact the Louisiana State Licensing Board for Contractors (LSLBC) for “Do’s” and “Don’ts” when hiring a contractor.
2. Check with your insurance agent for referrals.
3. Get the contractor’s business name and address.
4. Get in writing the estimated start and completion dates and the total amount to be paid when the work is done.
5. Never pay more than 10% of the total cost down at the beginning of the job.
· Clean-up efforts after returning to homes and businesses can present life-threatening hazards to storm survivors, including leaking natural gas lines and CO poisoning from the use of un-vented fuel-burning equipment.
· CO is a colorless, odorless gas produced when fuel is burned and can kill when present in high amounts. Symptoms of CO poisoning are feeling sick, dizzy, or weak. Anyone experiencing these symptoms should get fresh air right away.
· Do not use fuel-burning devices in homes, garages, or other confined spaces or within 10 feet of windows, doors, or other air intakes.
· Mixing some household cleaners together can produce toxic fumes, injury, or death. When working with household chemicals remain in the room no longer than necessary and allow plenty of time for the room to air out. Read and follow all label instructions carefully.
· Use fans throughout the cleaning process as long as there is no standing water or any other potential electrical hazard.
· In case of poisoning/chemical ingestion, call the Poison Control Center at 1‑800‑222-1222 immediately. Do not induce vomiting unless you have been instructed to do so.
Asbestos is a fibrous material used in some pipe insulation, ceiling tiles, exterior siding, roof shingles, sprayed-on soundproofing, and many other materials in older buildings, mostly those built before 1970. Asbestos was used to strengthen products and provide heat insulation and fire resistance. Breathing asbestos can lead to lung cancer; mesothelioma, a cancer of the lining of the chest and the abdominal cavity; and asbestosis, in which the lungs become scarred with fibrous tissue.
Lead is a toxic metal that can produce a variety of adverse health effects, especially in young children. Homes built before 1978 probably have lead in their original paints. Moving materials containing lead-based paint could cause lead dust to concentrate in the air.
· If you suspect your home contains asbestos or lead-based paint, you are strongly encouraged to use contractors who are specially trained to deal with these substances. Homes can be tested for lead-based paint.
· If the asbestos is in good condition, it is best to just leave it alone since it probably will not release asbestos fibers into the air.
· Materials with asbestos or lead-based paint should be handled while still wet or damp and should be double bagged.
· While handling these materials, gloves, goggles, and Occupational Safety and Health (OSHA)-approved respiratory protection should be worn.
· Wash hands and clothing while still wearing the mask after handling or cleaning either of these materials.
· Do not do anything that generates dust from, or disturbs the surfaces of, areas with lead-based paints because this will cause the lead to enter the air.
· Families should not live in residences while work is being done to remove either asbestos or lead-based paint.
· For more information on the safe management of asbestos, visit http://www.epa.gov/asbestos/ashome.html.
· For more information on the safe management of lead-based paint, visit http://www.epa.gov/oppt/lead.
Information on different types of temporary housing available.
|
Temporary Housing |
||
|
Organization |
Phone Number and Website |
|
|
National |
FEMA Travel Trailers · If unable to find other housing, call to apply for a travel trailer or mobile home |
1-800-621-3362 1-800-462-7585 (TTY) |
|
Housing and Urban Development (HUD) · Section 8 voucher holders, public housing residents, and all displaced individuals may call for housing |
1-888-297-8685 1-800-955-2232 |
|
|
Katrina Disaster Housing Assistance Program (KDHAP) · Call for housing if you were previously in HUD assisted living or previously homeless |
1-866-373-9509 |
|
|
DHR Online National Disaster Housing/Rental Resources · Easy to use website that lists immediately available rental properties |
||
|
Operation: Share Your Home (a Louisiana based project) · Search for relief housing offered by private citizens |
1-888-827-2525 |
|
|
Hurricane Housing · Search all housing postings from different organizations throughout the United States. Includes short and long term listings, as well as special needs housing |
||
|
Katrina Housing Information · Search for available rooms, houses, and apartments |
||
|
Independent Living Research Utilization · For disabled individuals. Call for housing if relocating to Texas, Mississippi, and Louisiana |
1-800-949-4232 www.ilru.org/html/whatsnew/announcements/katrina.html#housing |
|
|
SocialServe.com · Search affordable, rental, section 8, handicap accessible, and for sale housing by location and price |
1-877-428-8844 1-704-334-8722 |
|
|
USDA Rural Development · If displaced from Rural Development-financed apartments, call for Rural Development vacant apartment units in the U.S. · Search website for USDA apartments by state |
1-800-414-1226 http://rdmfhrentals.sc.egov.usda.gov/RDMFHRentals/select_state.jsp |
|
|
Katrina Housing Relief Program · Search for housing by location |
1-866-822-RENT (1-866-822-7368) |
|
|
Apartments.com · Search apartments by states |
www.apartments.com/katrinia.htm
|
|
Housing Information (cont.)
Information on different types of temporary housing available.
|
Temporary Housing |
||
|
Organization |
Phone Number and Website |
|
|
National |
EDEN I & R Inc · Search the CHAIN (Community Housing and Information Network) website for housing · Hotline is available Monday thru Friday, 10am – 4 pm PST |
1-510-537-2552 |
|
ACORN · HUD-certified, nonprofit housing counseling agency · Call or visit website for available housing, as well as mortgage and other counseling services |
National toll-free hotline: 1-866-742-6868 |
|
|
Disaster Housing Resources state-by-state search to find emergency housing in your area |
||
|
Hurricane Housing Search: A non-profit organization that helps hurricane victims find housing |
||
|
Hurricane Relief Housing · Search for housing by state |
1-360-440-2794 |
|
|
Welcome Wagon for Katrina Survivors · Search for housing by state |
||
|
Renters Paradise · Search for housing by state |
|
|
|
247 Apartments · Search for housing by state |
|
|
|
Apartment Information · Search for housing by state |
|
|
|
CraigsList · Search for housing by state |
|
|
|
Apartments 24-7 · Search for housing by state |
|
|
|
Apartment World · Search for housing by state |
|
|
Housing Information (cont.)
Information on different types of temporary housing available.
|
State temporary housing |
||
|
Organization |
Phone Number and Website |
|
|
Alabama |
Alabama Emergency Management Agency · Recovery information like phone numbers for services (power, roads, local charities, etc.) |
|
|
Arkansas |
Operation Katrina Assistance Relief Effort (KARE) · Scroll down webpage for links to information for hurricane relief in Arkansas like enrollment information for schools |
|
|
Housing in the State of Arkansas |
http://www.kare.arkansas.gov/kare_evacuee_help.html#6
|
|
|
Arkansas Housing and Urban Development |
http://www.hud.gov/local/index.cfm?state=ar |
|
|
California |
Department of Housing and Urban Development in California |
http://www.hud.gov/local/index.cfm?state=ca |
|
Florida |
State of Florida on-line portal to Katrina recovery links |
http://eogtmp.sto.fl.gov/katrina_recovery/#houseing |
|
Department of Housing and Urban Development in Florida |
http://www.hud.gov/local/index.cfm?state=fl
|
|
|
Georgia |
Georgia Housing · Search for affordable rental housing in Georgia · Links to SocialServe.com |
|
|
Georgia Department of Community Affairs |
Toll free: (800) 359-4663
|
|
|
Department of Housing and Urban Development in Georgia |
http://www.hud.gov/local/index.cfm?state=ga |
|
|
State temporary housing |
||
|
Organization |
Phone Number and Website |
|
|
Louisiana |
Louisiana Housing Council · Housing information if a section 8 public housing resident or a voucher holder |
1-713-652-2915 1-713-652-2916 1-713-652-2917 |
|
Department of Housing and Urban Development in Louisiana |
http://www.hud.gov/local/index.cfm?state=la
|
|
|
Louisiana Shelter Information. A website with various housing links for hurricane victims in Louisiana |
http://katrina.louisiana.gov/shelters.htm
|
|
|
Mississippi |
USDA Rural Development · If displaced from Rural Development-financed apartments, call for Rural Development vacant apartment units in the U.S. |
1-334-279-3400 1-334-279-3495 (TDD/TYY) |
|
Department of Housing and Urban Development in Mississippi |
http://www.hud.gov/local/index.cfm?state=ms
|
|
|
Nevada |
Department of Housing and Urban Development in Nevada |
http://www.hud.gov/local/index.cfm?state=nv
|
|
Texas |
Texas Dept. of Housing and Community Affairs |
|
|
Department of Housing and Urban Development in Texas |
http://www.hud.gov/local/index.cfm?state=tx
|
|
|
Utah |
Department of Housing and Urban Development in Utah |
http://www.hud.gov/local/index.cfm?state=ut
|
Housing Information (cont.)
State temporary housing
If repairs are required prior to speaking to an adjuster, make only temporary repairs to prevent further property damage and keep all repair receipts for possible reimbursement. Some damaged property should not be discarded until the adjuster has seen it, including wet carpet, ruined appliances, and any other relevant items. If damaged items must be removed, take pictures before and after removal for documentation purposes.
|
Insurance |
||
|
Organization |
Phone Number & Web Address |
|
|
National |
The American Insurance Association · Provides a list of insurancecompanies for questions about coverage or access to policies · Click on “Hurricane Information”, then click on “Insurance Claim Contact Information” |
|
|
National Flood Insurance Program (NFIP) · Hotline is available from 8am to 8pm EST, Monday – Friday. Spanish assistance is available · File a claim or for program information · FloodSmart.gov is a clearinghouse of information on the NFIP |
1-800-638-6620 http://www.fema.gov/press/2005/katrinainsurance.shtm · Click on “NFIP” |
|
|
For Veterans’ Group Life Insurance · The first premium due date, after the hurricane, has been extended for 90 days |
1-800-419-1473 (Press “1” in menu options) |
|
|
Loss Claim and Mortgage · VA home loan or mortgage payment claim filing information |
|
|
|
V.A. Insurance Center in Philadelphia · Government life insurance information · Hotline available from 8:30am to 6pm EST, Monday – Friday · Offering same-day loans |
1-800-669-8477 (Insurance) 1-800-827-1000 (Regional Offices) 1-888-748-5828 (Fax) VAROIC, PO Box 7327, Philadelphia, PA 19101 |
|
|
Alabama |
Alabama Department of Insurance |
Tel: (334) 241-4141 e-mail:consumerservices@insurance.alabama.gov
|
|
Arkansas |
Arkansas Department of Insurance
|
1-800 852-5494 1-501-371-2640 http://insurance.arkansas.gov/Administration/KARE.htm
|
|
California |
California Department of Insurance |
1-800-927-4357 1-213-897-8921
|
|
Florida |
Florida Dept. of Financial Services |
1-800-22-STORM or 1-800-227-8676 (in state) TTD: 1-800-640-0886. 1-800-342-2762 (in state) 1-850-413-3100 (FL Dept. of Financial Services) 1-850-413-3111 (Office of Insurance Consumer Advocate)
|
|
Georgia |
Georgia Insurance Commission |
|
|
Louisiana |
Louisiana Department of Insurance · Contact if you are not satisfied with the service (subject to Louisiana law) that you received from your insurance company. · Mail completed forms, as well as copies of supporting materials, to: Louisiana Department of Insurance, Property and Casualty Consumer Complaints, PO Box 94214, Baton Rouge, Louisiana 70804 |
1-800-259-5300 1-225-342-1258 (Auto, home, and property division) |
|
LA government Hurricane Katrina insurance information |
http://katrina.louisiana.gov/insurance.htm
|
|
|
Mississippi |
Mississippi Insurance Department · Contact if you are not satisfied with the service (subject to Mississippi law) that you received from your insurance company. · Mail completed forms, as well as copies of supporting materials, to: Mississippi Insurance Department, Consumer Services Division, PO Box 79, Jackson, MS 39205. · You may also visit their offices in the Woolfolk State Office Building, located at 501 North West Street, 10th floor, Jackson, MS 39201 |
1-800-562-2957 (in state) 1-601-359-2453 (out of state) |
|
Nevada |
Nevada Division of Insurance |
|
|
Texas |
Texas Department of Insurance |
|
|
Utah |
Utah Department of Insurance |
http://www.insurance.state.ut.us/
|
When disasters such as floods and hurricanes occur, these areas are often declared “disaster areas.” In such emergencies, Veteran’s Administration Insurance provides expedited and special services to ease the hardships of policyholders affected by a disaster.
Policyholders with permanent plans of insurance may request an expedited policy loan where they may borrow up to 94 percent of the cash surrender value of their insurance. Similarly, Policyholders with dividend credit or deposit accounts may request a withdrawal from their account.
Requests are processed the day they are received and Direct Deposit of loan proceeds is available. Loan and withdrawal requests may be made by phone, fax, or US mail, using the contact information listed in the table above. Loan and Withdrawal requests must be signed by the policyholder.
When making your request, include the following information:
1) Insurance file and policy numbers
2) Mailing address—remember to let the VA know if this is a change of address for your insurance records
3) Amount of the loan or withdrawal requested (you can also request the maximum amount available)
4) Your bank account number, 9-digit transit routing number, and type of account (checking or savings) for direct deposit of the loan or withdrawal proceeds.
If you have received a VA-issued personal identification number (PIN) and password, you can make your loan or withdrawal request at the following website: https://insurance.va.gov/inForceGliSite/SelfService/insmain.asp. To request a PIN and password, call 1-800-669-8477 or go to the website, above, and select the “PIN Request link”.
Policyholders who are concerned that their insurance may lapse due to nonpayment or are having difficulty paying their premium and have not received a premium notice, may request an extension of Premium Payment Grace Period and Reinstatement Deadlines of up to 90 days by using the contact information listed in the table on page 14.
You may also visit a Regional Office, where these services are provided in person.
Information on lawyers, including those who provide reduced-fee or pro-bono (free) services.
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Legal Assistance |
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Organization |
Phone Number, Web Address or Email |
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National |
American Bar Association (ABA) · The Young Lawyers Division of the ABA, through an agreement with FEMA, provides free legal advice for low-income individuals and on |
1-800-285-2221 |
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Katrina Legal Aid Resource Center · Lists organizations that can provide free legal help · Information on housing, insurance claims, obtaining vital records, financial aid and health care services |
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HUD Housing Discrimination Hotline · Report discrimination during the search for post-hurricane housing · Obtain information on citizen’s rights |
1-800-669-9777 1-800-927-9275 (TTY) |
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HUD's Office of Inspector General · Fraud, waste, or abuse complaints · Press ‘9’ on hotline |
1-800-347-3735
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The National Center for Victims of Crime · Hotline is available from 8:30am thru 8:30 pm EST · Victim’s assistance referrals and Legal/Financial/Counseling/etc. |
1-800-FYI CALL (1-800-394-2255) http://www.ncvc.org/ncvc/main.aspx?dbID=DB_HurricaneKatrinaCrimeVictimAssistance139 |
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Army |
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Marine Corps |
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Navy |
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Air Force |
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Information on lawyers, including those who provide reduced-fee or pro-bono (free) services.
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Legal Assistance |
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Organization |
Phone Number, Web Address or Email |
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Alabama |
Alabama State Bar Association: · In order to take advantage of this assistance, you must be a resident of Alabama · Ask for Disaster Legal Assistance Line. You will be referred to someone and contacted within 24-48 hrs |
1-800-354-6154 |
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Legal Services Alabama: · Dispute with FEMA |
1-800-403-4872 1-251-433-6560 (Mobile/Baldwin Counties) |
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Arkansas |
Arkansas Legal Services Partnership · Victim and advocate resources · Find basic information about your legal rights · learn where to go for legal aid and assistance · find out about other community resources.
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http://www.arlegalservices.org/Home/PublicWeb/Home/PublicWeb/Disaster/ 1-501-376-3423 (Little Rock Area) 1-479-442-0600 (Fayetteville Area)
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California |
Provides access to basic legal resources and attorney information to disaster victims on a variety of issues |
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Florida |
Florida Pro Bono Legal Services |
http://www.floridalegal.org/probono.htm
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Georgia |
Georgia LegalAid · Click on “Disaster Relief” for legal information on related topics. |
1-404-527-8762 |
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Louisiana |
Louisiana State Bar Association: · In order to take advantage of this assistance, you must be a resident of Louisiana |
1-800-310-7029 www.lsba.org/home1/ |
Information on lawyers, including those who provide reduced-fee or pro-bono (free) services.
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Mississippi |
Mississippi American Bar Association: · In order to take advantage of this assistance, you must be a resident of Mississippi |
1-866-255-4495 |
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Nevada |
Nevada Law Help provides legal assistance to disaster victims on a variety of issues. |
http://www.nevadalawhelp.org/NV/index.cfm
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Tennessee |
Nashville Bar Association · Lawyer referral service. |
1-865-522-7501 (East Tennessee) 1-615-242-6546 (Middle and West Tennessee) 1-423-756-3222 (Southeast Tennessee) |
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Texas |
State Bar of Texas: · Website lists legal resources available statewide and nationally. |
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Utah |
Utah State Bar: Provides information on how to find pro bono legal services. |
http://www.utahbar.org/news/hurricane_katrina
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Guidance on replacing lost records.
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Replacing Important Records |
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Organization |
Phone Number and Website |
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Immigration, Passports, Social Security, Veterans Documentation |
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National |
United States Citizenship and Immigration Services (USCIS) · To replace lost or destroyed U.S. Citizenship and Immigration Services documents, such as permanent resident cards (green cards), employment authorizations, re-entry permits, certificates of citizenship, and more, please visit · Hours: 8am-6pm/M-F |
1-800-375-5283 http://uscis.gov/graphics/fieldoffices/neworleans/aboutus.htm http://uscis.gov/graphics/katrina.htm
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United States Department of State (USDOS) · To replace a lost or stolen passport |
1-202-955-0430 http://travel.state.gov/passport/lost/us/us_848.html
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Social Security Administration (SSA) · In a disaster, it is important that those who depend on Social Security checks continue to receive them, even though they may be displaced from their homes. · Call or visit the website to: · Process Social Security claims · Process disaster-related death certificates · Make address changes · Replace lost or destroyed Social Security cards · Resolve problems involving lost/destroyed Social Security checks · Obtain advice and assistance in regard to regular and survivor benefits payable through Social Security programs |
1-800-772-1213 |
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Department of Veteran Affairs (VA) · Provides a variety of disaster assistance specifically targeted to veterans and survivors, including: · Medical and Burial assistance · Priority in acquiring VA-owned properties if you are displaced in a disaster. · Monthly disability compensation · Pension payments · Replacement checks |
1-800-827-1000
http://www.vba.va.gov/BENEFITS/ROcontacts.htm
http://www1.va.gov/opa/katrina/
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Guidance on replacing lost records.
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Replacing Important Records |
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Organization |
Phone Number and Website |
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Birth Certificates |
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National |
VitalCheck Network · Obtain an expedited, certified copy of your birth certificate for all states · VitalCheck’s Louisiana main office is temporary closed due to flooding, as are the Jefferson and Calcasieu Parish offices. The link to Louisiana on the website is also currently unavailable. |
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Louisiana |
Louisiana Department of Public Health - Vital Records Registry · Obtain the Request Form from the website · Bring the completed form, photo identification, and fee to the Central Office or to one of the 9 Regional Service Centers · Service Center hours are 8:15am thru 4pm Monday-Friday · Requests for certified copies of birth, death or Orleans Parish Marriage Certificates accepted before noon can usually be issued the same day · Visit the second website for a .pdf document with additional guidelines/instructions on obtaining copies of your lost records |
1-800-454-9570 www.oph.dhh.state.la.us/recordsstatistics/vitalrecords/index.html
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Department of Health and Hospitals · No-cost birth cards (small versions of birth certificates) are being offered by the Department of Health and Hospitals to evacuees and their children. · Hours: 8am-4:30pm/M-F |
225-342-9500 1201 Capitol Access Road |
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Birth cards in Louisiana can be obtained from parish health units in East Baton Rouge, Lafayette, Lake Charles, Alexandria, Shreveport, and Monroe. Clerk offices in Acadia, Allen, Ascension, Assumption, Bienville, Catahoula, Claiborne, East Baton Rouge, East Carroll, East Feliciana, Franklin, Grant, Jackson, Lafayette, Livingston, Madison, Morehouse, Natchitoches, Plaquemines, Richland, Sabine, St. Charles, St. Helena, St. James, St. John the Baptist, St. Laundry, St. Tammany, Tensas, Terrebonne, Union, Vernon, Washington, Webster, West Carroll, and West Feliciana parishes will also offer no-cost birth cards.
Guidance on replacing lost records.
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Document Restoration |
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National |
Department of the Treasury (DOT) · DOT will exchange mutilated or damaged US Currency |
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The National Archives · Provides guidelines for preserving and caring for your flood damaged photos, books, papers and more |
1-866-272-6272 www.archives.gov/preservation/disaster-response/guidelines.html |
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Replacing Important Records |
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Organization |
Phone Number and Website |
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Drivers Licenses and State Issued Identifications |
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Louisiana |
Louisiana Office of Motor Vehicles · Call or visit the website for guidance on how to obtain a new driver’s license and vehicle registration information. |
1-877-368-5463
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Alabama |
Alabama Department of Public Safety · Complete the replacement application for your home state. The request will not be processed without a signature. · Include the reason for being out of state as “evacuation due to Hurricane Katrina” · The second website gives office locations and hours of operation |
www.dps.state.al.us/public/misc/katrina/
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Mississippi |
Mississippi Department of Public Safety · Website provides office locations |
1-601-987-1200 www.dps.state.ms.us/dps/dps.nsf/divpages/hp2drivermap?OpenDocument |
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Texas |
Texas Department of Public Safety · Website provides information on replacing your drivers license · Hours: 8am-5pm (central time) |
1-512-424-2000 www.txdps.state.tx.us/administration/driver_licensing_control |
Reuniting families and loved ones and their pets.
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Finding Missing Persons |
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|
Organization |
Phone Number and Website |
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American Red Cross – Restoring Family Links · Helps evacuees find each other after national disasters |
1 877-LOVED-1S (1-877-568-3317) |
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The Find Family National Call Center · A hotline to help connect family members · 7am-11pm 7 days a week |
1-866-326-9393 |
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Katrina/Rita Missing Persons Hotline · Staffed by the National Center for Missing & Exploited Children (NCMEC). |
1-888-544-5475 |
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National Center for Missing Adults · Helps locate missing persons · 7am-6pm MST, 7 days a week |
1-800-324-0326 |
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National Next of Kin Registry · Locate your Next of Kin · Leave a message if no one is available to take your call |
1-800-915-5413 |
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Yahoo! Message Boards · For information on missing persons |
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Family Links Registry · Information about those possibly affected by the hurricane |
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The Louisiana Hospital Association · Locate someone who may have been transferred from a Louisiana Hospital |
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Arkansas · Information on finding evacuees by their name |
http://www.evacueeinformation.kare.arkansas.gov/reports |
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Finding Missing Pets |
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|
Organization |
Phone Number and Website |
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Animal Emergency Response Network · Information on helping companion animal victims and their caretakers during disasters |
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American Society for the Prevention of Cruelty to Animals · Information on how to rescue, reunite, and re-home animals |
http://www.aspca.org/site/PageServer?pagename=hurricane_home. |
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Humane Society of the United States · Locating pets displaced by the hurricane and reuniting pets with their owners |
1-800-HUMANE-1 (1-800-486-2631) |
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Noah's Wish · Information on sheltering animals found in Slidell, Louisiana. |
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Pet Finder · Information on helping pet owners and their companions find each other |
1-800-485-5152 http:/www.petfinder.org |
Guidance and information on efforts being made to accommodate students from the elementary school level up to the college level, including international students, who have been displaced by the hurricane.
|
Student Resources |
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|
|
Organization |
Phone Number and Website |
|
National |
Department of Education · Start by contacting your local School Board for guidance, then contact the DOE for further assistance · Spanish Speakers are available (se habla espanol) · Hotline is available from 9 am-5 pm EST |
1-800-USA-LEARN (1-800-872-5327) 1-800-437-0833 – TTY |
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Department of Health and Human Services · Provides search engines and additional inks to locate public schools (K-12), Head Start, colleges and universities, various state departments of education, financial aid, and foreign student information and resources |
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KatrinaCollegeStudents.org · Provides additional resources to help displaced college students return to school |
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