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24 - Hour Crisis Line
 
866.4CRISIS
 
(866.427.4747)
 

206.461.3222

 
TDD
 
206.461.3219

 
 
Strategies to support someone in emotional crisis...


In recovering from a stressful event, trauma or crisis, it is essential that one have the support of friends, family, co-workers and loved ones. The following are suggested strategies for helping someone cope:

Listen
Ask questions respectfully
Give permission to repeat his/her story
Avoid saying “I know how you feel”
Allow periods of silence
Don’t personalize the other’s emotional responses
Avoid euphemisms and clichés
Do not assume that another’s faith beliefs are like your own
Take care of yourself
Spend time together doing something enjoyable
Allow tears and laughter Don’t try to fix it
Be honest Be patient
Provide a place of safety Lower expectations for awhile
Encourage physical activity Learn about normal stress reactions
Recognize your own reactions Support the use of professional services

If you are concerned about a loved one’s response to a stressful event, trauma or crisis, encourage them to consult a professional or contact our 24-Hour Crisis Line.

Within King County, Washington, you can anonymously and confidentially talk with a professionally trained volunteer who can help you determine if your loved one needs professional consultation. Contact the 24-Hour Crisis Line at 206.461.3222, toll free at 866.4CRISIS or via our TDD line at 206.461.3219.

Outside of King County, please call 9-1-1 and ask to be connected to your local crisis help line or call 1.800.SUICIDE.

Adapted from MCC Behavioral Care Inc. and Crisis Clinic