CRISIS CLINIC POSITION
OPENING
Crisis Supervisor /
Inpatient Authorizer
Rare opening for an on-call Supervisor for Seattle’s 24-hour Crisis Line. Work with an energetic team in a fast-paced, fun environment, leading volunteers and line staff in assisting people in crisis in King County.
The Crisis
Supervisor/Inpatient Authorizer has full responsibility for all operations of
the Crisis Phone Room during his/her shift.
Responsibilities include clinical decision-making and guiding the
interventions of Crisis Phone Workers and a Crisis Intervention Specialist,
clinical consultation on the professional consultation line and ensuring that
all documentation is complete and accurate.
The Crisis Supervisor/Inpatient Authorizer answers the Hospital
Authorization Line, screening for referral eligibility, performing needs
assessments for possible less restrictive alternatives to hospitalization,
assessing medical necessity eligibility and making the authorization
determination with input from a psychiatrist where appropriate. The Supervisor/Authorizer facilitates
coordination of care and treatment planning with inpatient and outpatient
providers, and also maintains all required documentation. Daytime, graveyard or weekday availability
required.
QUALIFICATIONS AND EXPERIENCE NEEDED:
· Mental Health Professional status per WAC 388-865-0150
·
Masters degree in social sciences and two years
supervised experience working with chronically and acutely mentally ill
individuals or equivalent.
· Prefer knowledge of King County Public Mental Health System
· Strong clinical and interpersonal skills
· Supervisory skills
· Ability to work effectively in a stressful, fast-paced, multi-tasking environment
· Ability to work effectively with volunteers and as part of a team of clinical staff
· Sound judgment and ability to work independently
· Training experience a plus
SALARY: $18.75/hour for per diem position. Crisis Clinic offers excellent medical and dental benefits as well as a liberal vacation, sick leave and holiday package. Benefits are prorated based on hours hired to work.
TO APPLY: Send resume’ and cover letter to:
Terran Campbell
Crisis Clinic
9725 – 3rd Ave. NE, Ste 300
Seattle, WA 98115
or
Crisis Clinic is an Equal Opportunity Employer.
CRISIS CLINIC
CRISIS
SUPERVISOR / INPATIENT AUTHORIZER
PHONE ROOM STAFF SUPERVISION
1. Responsible for supervision of Phone Workers and Crisis Intervention Specialist during her/his shift. This will include close monitoring and coaching of phone workers, and assigning and reviewing tasks of the Crisis Intervention Specialists.
2. Ensures that all policies and procedures are followed by phone room staff.
3. Ensures that phone room atmosphere is consistent with delivery of compassionate, respectful and professional services.
CLIENT MANAGEMENT
1. Oversees and coordinates handling of crisis calls on assigned shift, assessing for risk of harm, mental illness and ensuring that best clinical intervention practices are implemented.
2. Assists phone workers in identification of CCPAR clients, ensuring that case plan is followed as appropriate.
3. Assists phone workers in identification of callers who are known to Crisis Line and may have case plans on file.
4. Provides pertinent client information to DMHPs, CCORS, hospital emergency room staff, law enforcement officers, case managers and other authorized personal as needed.
5. Ensures that all calls are documented accurately and completely.
COMMUNITY LINKAGES OTHER SERVICES
1. Provides professional consultation to callers on the business line regarding access to the mental health system, crisis intervention, suicide intervention and other mental health topics as needed.
2. Ensures completion of appropriate screening and linkage to DMHPs, CCORS, GRAT, NDAs and other outreach services for callers requesting those services.
3. Oversees the handling of calls on specialized lines.
4. Ensures that all activities are documented accurately and completely.
AUTHORIZING
HOSPITALIZATIONS
1. Answers the Hospital Authorization Line, screening referrals for medical necessity eligibility using Adult and Child Level of Care Utilization Screening Systems (LOCUS and CLOCUS).
2. Contacts the psychiatrist according to the on-call schedule for all adult denials, child authorization or denials and other situations as appropriate.
3. Accurately and fully conveys all necessary information, confirms and fully records reasons for denials.
4. Considers alternatives to hospitalization and enlists psychiatric consultation when appropriate.
5. Accurately and thoroughly completes and maintains all required paper documentation and electronic data entry.
6. Completes all authorizations within one hour of receiving complete referral information and meets all timeline requirements, completing data entry and paper document dissemination for all authorizations within daily shift.
7. Appropriately refers requests for retrospective reviews, length of stay extensions, etc., to Care Manager.
8. Participates in quality assurance process, including documentation review and peer consultation, and keeps current on HA procedures. Participates in HA meetings.
9. Assists phone workers with sound clinical judgment while they are on a call. Able to do basic supervisory tasks such as CLS checks, linkages, etc., and offer support to Supervisors during busy times and/or as requested. Contributes to a phone room atmosphere that is professional, congenial and respectful.
PROFESSIONAL DEVELOPMENT
1. Attends workshops and seminars and training as approved in order to meet required standards.
2. Keeps updated on current professional literature and trends in mental health field.
3. Participates in program meetings and planning.
QUANTITY AND QUALITY OF WORK / WORK HABITS
1. Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed.
2. Follows personnel policies and procedures.
3. Written and verbal communication is clear, concise, accurate and thorough.
4. Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner, and accepting constructive feedback. Shows respect to co-workers, volunteers and customers/clients.
5. Makes appropriate use of supervisor.
6. Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors; provides peer support, and motivates staff and volunteers to outstanding performance.
7. Suggests solutions to identified problems.
Learn more about us at
www.CrisisClinic.org