***POSITION OPENING***

 

POSITION TITLE: Computer Support Specialist  (20 hrs./week)

 

JOB SUMMARY:  The Computer Support Specialist is responsible for the support of most day-to-day activities involving information technology.  The majority of the time will be spent supporting and maintaining the system and components of the LAN as well as the users on the system.  The remainder of the time will be attributed to developing a training program for users.

 

QUALIFICATIONS AND EXPERIENCE NEEDED:

·        Strong knowledge of Windows PC environment, including applications such as Microsoft Office 2000/2003 and Windows 2000/XP

·        Ability to organize work well, plan effectively, and use time productively

·        Ability to formulate creative solutions to challenging problems

·        Demonstrated self-reliance and resourcefulness

·        Flexibility in schedule to work weekends, evenings and on-call as necessary (Prefer Tue – Fri , 2pm –6pm, & Sat 4 hrs.)

·        Excellent customer service orientation

·        Strong interpersonal, analytical, organizational and communication skills

·        Training skills a plus

·        Ability to lift up to 30 pounds, crawl under office equipment or into crawl spaces, and under keyboard at computer

·        Minimum one year background in engineering or technical education, or the equivalent experience

 

STARTING SALARY:   $ 16.00/hr. plus prorated medical and dental insurance, vacation and sick leave, paid and floating holidays.

 

TO APPLY:  No Phone Calls. 

                       Send resume and cover letter to:

                                      Mike Maloy

CRISIS CLINIC

1515 Dexter Ave. N., #300

Seattle, WA  98109

or MMaloy@CrisisClinic.org

 

CLOSES :  Open until filled.                                Complete job description follows.

 

Crisis Clinic is an Equal Opportunity Employer.

CRISIS CLINIC

COMPUTER SUPPORT SPECIALIST

COMPETENCIES

 

Summary:  The computer support specialist is responsible for the support of most day-to-day activities involving information technology.  The majority of the time will be spent supporting and maintaining the system and com­ponents of the LAN, as well as the users on the system.  The remainder of the time will be attributed to develop­ing a training program for users.

 

1.   User Support                                                                                                       

·         Researches, resolves, and responds to internal customer problems received via telephone, e-mail, writing or verbally.

·         Provides timely, accurate and creative solutions for internal customer problems.

 

2.   System Administration Support                                                                          

·         Performs installation, configuration, and maintenance of workstation hardware and software, including the connection of PCs to the LAN.

·         Performs installation, configuration, and maintenance of system equipment and software including printers, peripherals, servers, and network connectivity equipment.

·         Assists in basic Windows 2000 / 2003 Server management including user account support, file management, and quality of service improvements.

·         Troubleshoots problems and issues with hardware and software as delegated by supervisor.

·         Performs testing and quality assurance on hardware and software.

·         Performs basic diagnostics and preventative maintenance for hardware.

·         Performs program configuration or programming as directed by supervisor.

 

3.   User Training                                                                                                      

·         Develops and delivers at-desk training for users, providing first-level support for questions regarding applications, operating systems, and basic network function.

·         Develops formal training materials and courses for agency-wide training program.

 

4.   Growth Opportunities                                                                                         

·         Assists in maintaining security of the agency’s information systems through the operation of virus & Spam prevention/detection software, the application of security patches and updates, and the use of other procedures for information integrity.

·         Supports basic vendor relations, including purchases and returns.

·         Maintains written accounts of troubleshooting procedures and other documentation.

·         Researches new technologies and solution possibilities.

·         Continues learning about new and existing tools, technologies and concepts from various sources to extend knowledge.

 

5.   Work Habits                                                                                                        

·         Arrives at work on time and maintains regular attendance.

·         Handles disagreements directly with the person(s) concerned.

·         Shows respect to co-workers, volunteers, and clients.

·         Participates in training and meetings as requested by supervisor.

·         Accepts constructive feedback.

·         Follows personnel policies and procedures.

·         Appears in a clean, professional manner for internal and external clients.