CRISIS CLINIC OF SEATTLE/KING COUNTY

 

POSITION TITLE:  Relief Crisis Supervisor / Inpatient Authorizer

 

On-call position available for Seattle’s 24-hour crisis line.  Work with an energetic team in a fast-paced, fun environment, assisting people in crisis in King County.  Must have some availability for all shifts – graveyard, day and swing.

 

The Crisis Supervisor/Inpatient Authorizer has full responsibility for all operations of the Crisis Phone Room during his/her shift.  Responsibilities include clinical decision-making and guiding the interventions of Crisis Phone Workers and a Crisis Intervention Specialist, clinical consulta­tion on the professional consultation line and ensuring that all documentation is complete and accurate.  The Crisis Supervisor/Inpatient Authorizer answers the Hospital Authorization Line, screening for referral eligibility, performing needs assessments for possible less restrictive alternatives to hospitalization, assessing medical necessity eligibility and making the authorization determination with input from a psychiatrist where appropriate.  The Supervisor/Authorizer facilitates coordination of care and treatment planning with inpatient and outpatient provid­ers, and also maintains all required documentation.

 

QUALIFICATIONS AND EXPERIENCE NEEDED:

 

* Masters degree in social sciences and two years supervised experience work­ing with chronically and acutely mentally ill individuals or B.A. in social sciences and five years experience.

* Prefer experience in King County Public Mental Health System

* Evidence of ability to develop and maintain effective working relationships

* Evidence of supervisory skills

* Evidence of ability to work effectively in a stressful environment

* Evidence of ability to work with a team of clinical staff and volunteers

* Evidence of ability to work independently

 

SALARY:  $16.25/hour

 

$1.00/hour pay differential for graveyard shifts.

 

TO APPLY:  Send resume’ and cover letter to:

 

Terran Campbell, QA & Crisis Line Coordinator

Crisis Clinic

1515 Dexter Ave. North, Ste 300

Seattle, WA  98109 or

tcampbell@crisisclinic.org

 

 

Crisis Clinic is an Equal Opportunity Employer.

 

CRISIS CLINIC

RELIEF CRISIS SUPERVISOR / INPATIENT AUTHORIZER

 

PHONE ROOM STAFF SUPERVISION

1.      Responsible for supervision of Phone Workers and Crisis Intervention Specialist during her/his shift.  This will include close monitoring and coaching of phone workers, and assigning and reviewing tasks of the Crisis Intervention Specialists.

2.      Ensures that all policies and procedures are followed by phone room staff.

3.      Ensures that phone room atmosphere is consistent with delivery of compas­sionate, respectful and professional services.

 

CLIENT MANAGEMENT

1.      Oversees and coordinates handling of crisis calls on assigned shift, assessing for risk of harm, mental illness and ensuring that best clinical intervention practices are implemented.

2.      Assists phone workers in identification of CCPAR clients, ensuring that case plan is followed as appropriate.

3.      Assists phone workers in identification of callers who are known to Crisis Line and may have case plans on file.

4.      Provides pertinent client information to CDMHPs,  CCRT,  hospital emer­gency room staff, law enforcement officers, case managers and other authorized personal as needed.

5.      Ensures that all calls are documented accurately and completely.

 

COMMUNITY LINKAGES OTHER SERVICES

1.      Provides professional consultation to callers on the business line regarding access to the mental health system, crisis intervention, suicide intervention and other mental health topics as needed.

2.      Ensures completion of appropriate screening and linkage to CDMHPs, CCRT, GRAT, NDAs  and other outreach services for callers requesting those ser­vices.

3.      Oversees the handling of calls on the EAP line.

4.      Ensures that all activities are documented accurately and completely.

 

AUTHORIZING HOSPITALIZATIONS

1.      Establishes and maintains thorough working knowledge of Adult and Child Level of Care Utilization Screening Systems (LOCUS and CLOCUS) and Cri­sis Clinic’s Community Resource System.

2.      Answers the Hospital Authorization Line and/or responds back to the referring party in a timely and helpful manner.

3.      Obtains all necessary eligibility, screening and assessment information from the referring party, discusses treatment plan including possible alternatives to hospitalization and coordinates diversion as appropriate.

4.      Contacts the psychiatrist according to the on-call schedule for all adult authori­zation denials, child authorizations, child authorization denials and other situations as appropriate.  Accurately and fully conveys all necessary information and confirms and records reasons for all denials.

5.      Makes authorization and denial determinations based on medical necessity using screening guides, LOCUS and CLOCUS assessment tools, knowledge of WAC, County Policies and Procedures, alternative treatment resources and clinical judgment in consultation with psychiatrist as necessary.

6.      Provides information regarding processes for retrospective reviews, requests for length of stay extensions, etc., as needed.

7.      Maintains knowledge of current exceptions to medical necessity requirements for psychiatric admission.

8.      Accurately and fully completes and maintains all required paper documenta­tion and electronic data entry.

9.      Takes appropriate measures to ensure proper client confidentiality at all times.

10. Participates in quality assurance process, including documentation review and peer consultation.

11. Completes all authorizations within 1 hour of receiving complete referral infor­mation.

12. Meets all timeline requirements and completes data entry and paper docu­ment dissemination for all authorizations within daily shift.

13. Contributes to a phone room atmosphere that is consistent with delivery of compassionate, respectful and professional services.

14. Attends workshops and seminars as approved in order to meet WAC stan­dards, and keeps updated on current professional literature and trends in mental health field.

15. Participates in program meetings and planning.

 

PROFESSIONAL DEVELOPMENT

1.      Attends workshops and seminars as approved in order to meet WAC stan­dards.

2.      Keeps updated on current professional literature and trends in mental health field

3.      Participates in program meetings and planning.

 

QUANTITY AND QUALITY OF WORK/WORK HABITS

1.      Arrives at work on time and maintains regular attendance.

2.      Handles disagreements directly with the person(s) concerned

3.      Cooperates with others and provides peer support; works well with group; will­ingly answers questions.

4.      Shows respect to co-workers, volunteers and customers/clients.

5.      Follows personnel policies and procedures.

6.      Accepts constructive feedback.

7.      Makes appropriate use of supervisor.

8.      Accepts shifts offered much of the time

9.      Develops and maintains effective relationships across the organization; pro­motes a healthy work environment.

10. Communicates clearly, concisely and accurately in both verbal and written contexts.

11. Meets negotiated time lines.

12. Suggests solutions to identified problems.

 

 

Learn more about us at www.crisisclinic.org