CRISIS CLINIC

**WEEKEND POSITION AVAILABLE**

 

RELIEF CRISIS SUPERVISOR & IP AUTHORIZER

 

Part time position and other per diem available for Seattle’s 24-hour crisis line.  Work with an energetic team in a fast-paced, fun environment, assisting people in crisis in King County. 

                       

The Crisis Supervisor / Inpatient Authorizer has full responsibility for all operations of the Crisis Phone Room during his/her shift.  Responsibilities include clinical decision-making and guiding the interventions of Crisis Phone Workers and a Crisis Intervention Specialist, clinical consulta­tion on the professional consultation line and ensuring that all documentation is complete and accurate.  The Crisis Supervisor/Inpatient Authorizer answers the Hospital Authorization Line, screening for referral eligibility, performing needs assessments for possible less restrictive alternatives to hospitalization, assessing medical necessity eligibility and making the authorization determination with input from a psychiatrist where appropriate.  The Supervisor/Authorizer facilitates coordination of care and treatment planning with inpatient and outpatient provid­ers, and also maintains all required documentation.

 

Qualifications

·        Mental Health Professional status per WAC 388-865-0150

·        Masters degree in social sciences and two years supervised experience work­ing with chronically and acutely mentally ill individuals or equivalent.

·        Prefer knowledge of King County Public Mental Health System

·        Washington State Registered Counselor (or licensed) in good standing

·        Strong clinical and interpersonal skills

·        Supervisory skills

·        Ability to work effectively in a stressful, fast-paced, multi-tasking environment

·        Ability to work effectively with volunteers and as part of a team of clinical staff

·        Sound judgment and ability to work independently

 

Salary $16.75/hour.  $1.00/hour pay differential for graveyard shifts.

 

Interested candidates send resume’ and cover letter to:

Don Kuch                                                      or via email to:

Crisis Line Manager                           DKuch@CrisisClinic.org

Crisis Clinic

1515 Dexter Ave N.  Ste 300

Seattle, WA  98109
 

 

***Crisis Clinic is an Equal Opportunity Employer***

CRISIS SUPERVISOR / INPATIENT AUTHORIZER

 

PHONE ROOM STAFF SUPERVISION

1.      Responsible for supervision of Phone Workers and Crisis Intervention Specialist during her/his shift.  This will include close monitoring and coaching of phone workers, and assigning and reviewing tasks of the Crisis Intervention Specialists.

2.      Ensures that all policies and procedures are followed by phone room staff.

3.      Ensures that phone room atmosphere is consistent with delivery of compas­sionate, respectful and professional services.

 

CLIENT MANAGEMENT

1.      Oversees and coordinates handling of crisis calls on assigned shift, assessing for risk of harm, mental illness and ensuring that best clinical intervention practices are implemented.

2.      Assists phone workers in identification of CCPAR clients, ensuring that case plan is followed as appropriate.

3.      Assists phone workers in identification of callers who are known to Crisis Line and may have case plans on file.

4.      Provides pertinent client information to CDMHPs, CCRT, hospital emer­gency room staff, law enforcement officers, case managers and other authorized personal as needed.

5.      Ensures that all calls are documented accurately and completely.

 

COMMUNITY LINKAGES OTHER SERVICES

1.      Provides professional consultation to callers on the business line regarding access to the mental health system, crisis intervention, suicide intervention and other mental health topics as needed.

2.      Ensures completion of appropriate screening and linkage to CDMHPs, CCRT, GRAT, NDAs  and other outreach services for callers requesting those ser­vices.

3.      Oversees the handling of calls on the EAP line.

4.      Ensures that all activities are documented accurately and completely.

 

AUTHORIZING HOSPITALIZATIONS

1.      Establishes and maintains thorough working knowledge of Adult and Child Level of Care Utilization Screening Systems (LOCUS and CLOCUS) and Cri­sis Clinic’s Community Resource System.

2.      Answers the Hospital Authorization Line and/or responds back to the referring party in a timely and helpful manner.

3.      Obtains all necessary eligibility, screening and assessment information from the referring party, discusses treatment plan including possible alternatives to hospitalization and coordinates diversion as appropriate.

4.      Contacts the psychiatrist according to the on-call schedule for all adult authori­zation denials, child authorizations, child authorization denials and other situations as appropriate.  Accurately and fully conveys all necessary information and confirms and records reasons for all denials.

5.      Makes authorization and denial determinations based on medical necessity using screening guides, LOCUS and CLOCUS assessment tools, knowledge of WAC, County Policies and Procedures, alternative treatment resources and clinical judgment in consultation with psychiatrist as necessary.

6.      Provides information regarding processes for retrospective reviews, requests for length of stay extensions, etc., as needed.

7.      Maintains knowledge of current exceptions to medical necessity requirements for psychiatric admission.

8.      Accurately and fully completes and maintains all required paper documenta­tion and electronic data entry.

9.      Takes appropriate measures to ensure proper client confidentiality at all times.

10. Participates in quality assurance process, including documentation review and peer consultation.

11. Completes all authorizations within 1 hour of receiving complete referral infor­mation.

12. Meets all timeline requirements and completes data entry and paper docu­ment dissemination for all authorizations within daily shift.

13. Contributes to a phone room atmosphere that is consistent with delivery of compassionate, respectful and professional services.

14. Attends workshops and seminars as approved in order to meet WAC stan­dards, and keeps updated on current professional literature and trends in mental health field.

15. Participates in program meetings and planning.

 

PROFESSIONAL DEVELOPMENT

1.      Attends workshops and seminars and training as approved in order to meet required stan­dards.

2.      Keeps updated on current professional literature and trends in mental health field.

3.      Participates in program meetings and planning.

 

QUANTITY AND QUALITY OF WORK/WORK HABITS

1.      Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed.

2.      Follows personnel policies and procedures.

3.      Written and verbal communication is clear, concise, accurate and thorough.

4.      Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner, and accepting constructive feedback. Shows respect to co-workers, volunteers and customers/clients.

5.      Makes appropriate use of supervisor.

6.      Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors; provides peer support, and motivates staff and volunteers to outstanding performance.

7.      Suggests solutions to identified problems.