Community Partnerships Support Customer Driven Access to Services

The DSHS Community Services Division is looking for community partnerships to provide access or support to low income persons who want to apply for public assistance. Depending on the partnership level, an agency provides computer access to applicants and some level of support to help them submit their application. DSHS has identified four levels of partnership that describe the investment in helping applicants:

Associate Level: The associate level partner will have a semi-private computer available for people to apply for benefits. An icon on the desktop will make the application easy to find.

Sponsor Level: As with the associate level partner, a computer with an online application icon for people to apply for benefits will be available. In addition, a telephone, printer and scanner of fax machine would be available for applicants to complete the process.

Contributor Level: The contributor level partner has the same equipment available as the sponsor level partner. In addition, a trained employee or volunteer will be available to assist and advise the applicant with questions.

Benefactor Level: As with the contributor level, a trained volunteer or employee will assist and advise the applicant. Additionally, the benefactor will help those with reading, comprehension or language barriers and will ensure the application and possibly verification, is submitted.

Want to know more? Call your local Community Services Office to discuss ways you and your agency can develop a partnership to support customer driven access to services.

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NW-AIRS invites you to join colleagues and friends at the bi-annual education conference
Building Bridges: Spanning the Diversity of I&R, presented October 6-8 at the Lloyd Center Doubletree Hotel in Portland, Oregon.

The conference provides continuing education, professional development and certification opportunities for professionals who work in 211 call centers, senior information & assistance programs, aging & disability resource centers and many other specialized I&R settings. Participants attend from Washington, Oregon, Idaho, Montana and Alaska. Northwest AIRS is an affiliate of the Alliance of Information and Referral Systems, the professional association of information and referral/assistance providers throughout the United States and Canada. NW-AIR’s conference has been held in the Northwest since 1985. In that time, I&R programs have developed and diversified to address the needs of the communities and populations they serve. The conference offers participants an excellent opportunity to refresh existing skills and acquire new knowledge, as well as time to network with other professionals in our changing field. This year’s conference highlights the scope of programs, the range of settings, and the diversity of callers served by information and referral. Workshops address the development of aging and disability resource centers, call center and database management, I&R skills development, cultural competence, veterans programs, disaster response, and much more. Who Should Attend:

  • 211 Call Center Professionals
  • Senior I&A, and Aging and Disability Resource Center Staff
  • City and County I&R and Customer Service Staff
  • Military and Emergency Management Personnel
  • Health and Human Services Providers
  • Resource Specialists and Data Managers
  • Crisis Line Workers

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Critical Resource Updates 

The furniture program at Puget Sound Labor Agency, AFL-CIO is closed until further notice.

The mosquito season is underway and with it, the risk of West Nile virus (WNV). King County's WNV environmental surveillance program in 2010 will focus on tracking dead birds because certain species of birds tend to get sick and die from West Nile very quickly. The public is urged to report dead birds one of two ways: Report dead birds online or call Public Health at 206-205-4394.

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August and September Resources
This column highlights timely resources in the community information database that might otherwise go unnoticed by our users. It is always recommended to check Community Resources Online for additional information and for the most current information concerning the

August Resources

The U.S. Department of Labor's Women's Bureau is pleased to host a series of teleconferences for workforce practitioners, designed to offer information and an exchange of ideas to better connect women with green jobs and green jobs training. This area of workforce development is an important part of preparing our nation to be competitive in the new economy. The teleconferences are geared towards workforce professionals, career advisors, and educators, although interested women are welcome to participate as well. The fifth teleconference in this series, "Women Working in Alternative Energy" will take place on August 3, 2010, from 1:00-2:30 pm EDT. Alternative Energy is a major employer within the green economy. This teleconference will present information about the industry's workforce, share experiences from the field, and provide insights on how to foster women's employment in renewable energy now and in the future. Participation is limited, so register early! Please visit the Women's Bureau Web site for more information or register here.

September Resources

United Way's Day of Caring, this year on September 24th, represents the largest single day of volunteering in Washington State. Sign up here and UWKC will contact you when registration opens on August 10 and send you other important Day of Caring updates. Last year's Day of Caring was their biggest to date. Over 9,000 volunteers rolled up their sleeves and joined together to make a huge difference at 270 local organizations throughout King County.

Scholarships available to attend NW-AIRS conference in Portland, OR in early October
Visit the NW-AIRS website to download an application. Deadline: September 1st, 2010.

Make Change! debt education workshops
The next class will be held at Lifelong AIDS Alliance on August 9, 2010 from 5:00 to 7:00 PM. For September we will be moving the class to the Douglas Truth Library at 23rd & Yesler. Please pass this announcement around to your colleagues

The InterFaith Task Force on Homelessness
Hosted by St. Luke's Lutheran Church and being held at St. Mark's Cathedral in Seattle on September 15, 2010 9:30-3:30 Register at itfh@comcast.net or call 425.442.5418 or online. Keynote speakers: The Rev. David Bloom, ITFH Founding Director and Richard LeMieux, author of Breakfast at Sally's.

Other Notices
It is no longer necessary to return to a DSHS CSO office to address questions or problems with an EBT card. The new EBT Customer Service Line can be accessed 24 hours a day, 7 days a week at (888) 328-9721.

Apply for DSHS services like cash, food, medical, child care and drug and alcohol treatment online.


24-Hour Crisis Line
(206) 461-3222
(866) 4CRISIS or
(866) 427-4747
(206) 461-3219 TTY
24 hours, daily

Volunteer Services
(206) 461-3210 ext. 611
M-F, 8am-5pm


Business Office
(206) 461-3210
Fax: (206) 461-8368
M-F, 8am-5pm
Info@CrisisClinic.org


2-1-1 Community
Information Line

Dial 2-1-1 or
(206) 461-3200
(800) 621-4636
(206) 461-3610 TTY
M-F, 8am-6pm


Teen Link
(206) 461-4922
(866) TEENLINK or
(866) 833-6546
(206) 461-3219 TTY
6-10pm, nightly
TeenLink@CrisisClinic.org


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