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The Art of Referral & Finding Community Resources: Thursday
September 15, 2011 Part of Crisis Clinic's 2011 Community Trainings:
Professional Trainings for Difficult Times, these
sessions tackle how to best provide information and referral to people in
need of services and how you can be more effective in finding the right
services for your clients. Sessions are appropriate for both new and experienced social
workers, case managers, front-line staff, receptionists, clinicians, school
counselors, call center staff, librarians, public
sector professionals…
anyone working directly with the public. Sessions
1 & 2: The Art of Referral Parts I & II ·
Part I (9:00—10:30am): Covers the fundamentals
of information & referral (I&R), including
phases of the referral process: establishing rapport, collecting information
and ending with the referrals.
Learn (or refresh) your interviewing
techniques and practice these skills through experiential exercises. ·
Part II (10:45am—12:15pm):
We'll build on part 1 by covering more advanced
skills to improve your ability to help your clients. Learn how to prioritize
a client’s needs, listen for and validate unexpressed needs, develop a
plan, set realistic expectation and set boundaries. Improve your skills in working with
other agencies providing services to your clients. Session
3: Finding the Right Community Resources Using 2-1-1 Tools Community (1:15 -
2:45pm): ·
Improve your skill in using King County
2-1-1’s Community Resources Online database, Where to Turn
Directories, and ResourceTalk update to more easily
find the services that best meet your client’s needs. Learn how to be
more effective when you call King County 2-1-1 on behalf of your clients.
Bring your questions! Session
includes hands-on practice and Q&A time. For
additional information and to register for the event, visit http://crisisclinicsept15training.eventbrite.com/ Introducing
YWCA Passage Point YWCA
staff, partners, supporters, neighbors and friends gathered July 7 to
celebrate the opening of YWCA Passage Point – a new supportive housing
community for parents, primarily women, coming out of long-term confinement who wish to reunite with their minor children
and families. Passage
Point residents are selected through intensive in reach, community referrals
and an approval process. Every potential applicant must go through rigorous
screening, which includes an application, child reunification assessment and
Section 8 Housing Voucher approval. All residents must meet the following
eligibility guidelines set forth by the YWCA: ·
Homeless
upon release. ·
Applicant
must be released into King County. ·
Applicant
has been incarcerated in a jail or prison. ·
No convictions
of a violent crime, sexual offence or methamphetamine production. ·
Has a child
under the age of 18 and has a reasonable chance of reuniting with them. ·
Meets
income eligibility per Section 8 guidelines. ·
Meets size
of household requirements. ·
Willing to
sign an agreement with YWCA for housing and case management. ·
Demonstrates
the ability to make changes and work toward self-sufficiency. For
more information, visit www.ywcaworks.org Social Security Offices to Reduce Hours Effective August 15, 2011, Social
Security field offices nationwide will close to the public 30 minutes early
each day. For example, a field office that is usually open to the
public Monday through Friday from 9am to 4pm will close daily at 3:30pm. “While agency employees will
continue to work their regular hours, this shorter public window will allow
us to complete face-to-face service with the visiting public without
incurring the cost of overtime for our employees,” said Michael J. Astrue, Commissioner of Social Security.
“Congress provided our agency with nearly $1 billion less than the
President requested for our budget this fiscal year, which makes it
impossible for us to provide the amount of overtime needed to handle service
to the public as we have in the past.” Most Social Security services do
not require a visit to an office. For example, anyone wishing to apply
for benefits, sign up for direct deposit, replace a Medicare card, obtain a
proof of income letter or inform us of a change of address or telephone
number may do so at www.socialsecurity.gov
or by dialing our toll-free number: 1-800-772-1213 (TTY 1-800-325-0778). · Community Services Offices and the Customer Service Center phones resumed regular services hours for in person and phone activities (8-5 daily). For the last few months, Community Services Division had temporarily limited in person and phone transactions after 2pm each day in order to prioritize working on case processing actions. The effort was successful in reducing the volume of overdue work and in reducing the average wait time of work not yet processed. |
·
Upcoming
Training: Art of Referral & Community Resources ·
Introducing
YWCA Passage Point King
County 2-1-1 collects information about local school supplies programs. If
you would like your program listed in the King County 2-1-1 resource
database, especially if you don’t think you have been listed in the
past, contact the Resource Center at (206) 461-3210 or ResourceCenter@CrisisClinic.org
The social services agency’s
administrative offices are now located at 10675 Willows Road NE, Building B, Suite 275, in Redmond. The Redmond Emergency Services
Center – including the food bank – will remain at the current
location at the Together Center until this fall, when it will relocate to
16725 Cleveland Street, in Redmond with expanded services.
The
Washington State Summer Meal Program provides free meals and snacks during
the summer months. All children and teens (18 years old and younger) are
eligible for the program. No proof of income, address or citizenship is ever
required. Visit www.parenthelp123.org to use WithinReach’s summer meal site locator tool.
Volunteer Services
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Resource Talk, Crisis Clinic's free monthly e-newsletter,
provides critical resource changes, community events, feature articles on
important health and human service topics and updates to the annual
publication of the Where to Turn Plus directory. Click here to
subscribe or unsubscribe to Resource Talk. You may view past issues of
Resource Talk by clicking here. Crisis Clinic offers a variety of products
to help connect people with critical resources. Information about purchasing
Crisis Clinic's Where to Turn Directories, Where to Turn
CD-ROMs, customized reports, customized mailing labels and holiday lists can
be found online by clicking here. Crisis Clinic respects the privacy of our website users. For business purposes, please e-mail us at ResourceCenter@CrisisClinic.org or call us at (206) 461-3210. http://www.CrisisClinic.org Crisis ClinicCommunity Resources OnlineHousing and Emergency Services Brochures |
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